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Business Profile

Window Screens

BJ's Screens & Windows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Screens.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent me an estimate number E230316163 dated March 16. 2023. Payment terms said pay on Receipt. Estimate amount of $2397.00 Created by Chris Mickens I sent the check for $2397.00 in April 2023 it was cashed on or about 14 April. This was a Bank of America bill pay check. This was for windows/glass for **** ****** ***** *****, Fort Walton Beach. My tenant has never been contacted either for installation. Have tried numerous times to contact them with no response. ******************* and tried to e-Mail them numerous times. Would a refund. Since I have never received glass/windows.

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a screen patio that they came out to screen in and they never finished. I have called 25 times left messages and they have told me on numerous occasions they would come to my house and finish the job and never show up. They were paid around $5000.

    Business Response

    Date: 06/30/2023

    This is absolutely ridiculous. They claim a $1,310 job is $5,000 dollars? This shows how dishonest these people are. I’ve uploaded a copy of the invoice too this complaint showing the truth. It is complete slander and will be dealt with accordingly. It’s a patio from 1980 that was re-screened with round spline like a window and door screen. Unlike modern screen rooms with flat spline that locks in. And as well all know a window or screen door can commonly be push out. They were warned that we do not warranty old patios that have to use round spline before we did the job. Six months later they claim “it just fell out”. As for the 25 calls they valid to have made this also can be proven with our call log and is also slander. 

    Customer Answer

    Date: 06/30/2023

     
    Complaint: 20256174

    I am rejecting this response because:

    im sorry it was $1310. Went back and checked the invoice. I put in the wrong amount. I am 83 and feel like they are taking advantage of me. I called them numerous times being told they only work 3 days a week and they would come back to fix the screen by the door that was never done!! They also said they would fix the part that fell and still never bothered to show up or reschedule.  


    Sincerely,

    ******* ******

BJ's Screens & Windows is NOT a BBB Accredited Business.

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