We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Swanson Towing & Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Swanson Towing & Recovery LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Swanson Towing & Recovery LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 28,2024 , I spoke with ******* ******* the President and owner of Swanson Towing & Recovery LLC. about purchasing a **** ***** ******* for $5,800. ********** advised the vehicle needed a motor which, he can have a new motor put in operable within a week from March 28,2024 if I wanted the vehicle. I advised yes I will like the vehicle in a operable manner. ** ******* stated he'll like $3,000 down for a payment and for the remaining $2,800 we can set up a pay arrangement of $150.00 a month until paid in full starting once I received the vehicle in operable order. I paid ********** $3,000 on March 28,2024 once receiving the money ********** offered a loaner vehicle until the vehicle I purchased was completed and operable. On April 4, 2024 ********** stated "Getting your car out today to get the ball rolling" via text message. Than , On April 29, 2024 ********** texted and stated " I'm trying to put some cash together today cuz everything's tied up until we go to the lawyer do you have 5 or 600 you could send on the car I could use it really bad?" I still didn't have the vehicle in a operable manner as promised and guranteed. On Wednesday June 19,2024 I called ********** phone number which another Gentlemen answered and I asked to Speak to ********** and the Gentlemen stated "He's unavailable." On June 22,2024 ********** asked me to meet him at his Car lot at 4:45pm, I arrived and ********** gave me an ultimatum stating "the keys are in the igniton you can take the vehicle and go put a new motor in it yourself and you owe me no more money or I can give you a refund". I stated "I would like a refund for my down payment instead I don't want the vehicle due to it still not being in working condition as he had promised, ********** than proceeded to get upset stating "Well call you a ride because you' re going to need one." and took the loaner vehicle back from my possession and stated "You'll have your money on Monday or Tuesday at the latest. I also have proof

    • Initial Complaint

      Date:10/22/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** cash way cash car. I have a builder sale paper, receipts, documents, text messages, phone calls. I even didn't call and verify by the police station. He won't give me the titles to the car and he wants give me my $1,400 back

    Swanson Towing & Recovery LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.