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Business Profile

Boat Repair

Cruzan Marine Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company owner name is **** to inspect a watercraft i was buying 12months ago. He advise me was a good watercraft and i would have to spend about ******* into it. Based off his expert advice and inspection i bought the boat and allowed it to be towed to his shop. About three weeks after i recieved call from *********** stating that the boat will now cost ********. I was shocked but i said go ahead since he saod it was for a brand new outdrive. Weeks had gone by and i kept asking why my boat is not ready. **** kept giving me excuses why he didnt have my oitdrive or didnt install it. He was paid 9k upfront for that job. Three months later i was told my boag was good and i can now use it. I was out off town so i had to wait to get back in town to use it ..... we came back to town and the boat was used for one trip dowm the intercoastal and the gas started leaking. We eventually had it towed back in. **** did come to assit in getting out off the water and onto a trailer. He advise me that the tank seem to be crack i said ok and tried to put thru insirance but they said they will not cover it but the storage had built up a few thousands so **** got paid about 7k in storage.... he had intially tell me the job would cost about **** to replace the tank. After he got paid by the insurance and i had to pay for the job the price became 9k. I paid that bill and also waited another few minths for that. I finally got the boat backa nd the idle was off so i made it to my dock and that was it. I called **** and told him the boat barely made it to the dock. He said he will see when he has time to come check it. Now i just spend another 9k and the boat was still not running. Whe he finally did ahow up he said was the fuel pump i said so why didnt you change that since you installed a new tank. He didnt have a proper answer for that. So i agreed and paid for a new pump. Got the running that day and took the family out we got to hanover and the boat

Cruzan Marine Mobile is NOT a BBB Accredited Business.

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