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Business Profile

Computer Parts

Sabrent

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

This profile includes complaints for Sabrent's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sabrent has 2 locations, listed below.

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    • Sabrent

      5200 NW 33rd Ave Ste 204 Ft Lauderdale, FL 33309

    • Sabrent

      2801 W LAKE VISTA CIR Fort Lauderdale, FL 33328

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company only uses Sabrent hard drives. As we are acustom to, prior to purchasing the Sabrent Model number SB-4TB-NAV2 Rocket Nano External hard drive, we called your customer service department and confirmed that if anything happened to the Rubber Cover Protector our company would be able to buy a replacement. Unfortunately, we just purchased the product from ****** and the unexpected happened, we lost the rubber cover for the hard drive. We immediately called your customer service department which provided us a totallly different story as opposed to the one we originally received from your representative before we purchased the product which stated Sabrent has the Rubber Cover Replancement for this hard drive available for purchase. When I spoke with ***** and ***** today 4/14/2025, both lead us to a dead end stating Sabrent does not have this part available and with a very cold chilling way pretty much said, "You're out of luck and Good bye"This is extremely discouranging especially when our company and my son's company have spend so much money in purchasing your products. Now we are stuck with a product that is not protected and we cannot return to ****** for a refund due to our fault in losing the Rubber Case Protector. We feel we were mislead by your representative and all we are asking Sabrent is to sell us a the Rubber Case Protector replacement for the hard drive. I also want to point out that due to the heavy english accent with your representatives, sometimes it is extremely difficult for them to fully comprehend the message we are trying to get accross in English which can cause customers like to be put in this akward and undesirable position. We have attached a copy of our ****** purchase receipt. Thank you.

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a product from this brand for $200. It has a warranty which I contacted the brand about, I sent the proof that the product is not working as it should they agreed and they said that they would replace it when the *** number of the product is verified. The brand's software verifies the *** number of the product and they have been going back and forth and still didn't replaced the product and didn't reply.

      Business Response

      Date: 01/29/2025

      ********* from Sabrent advised that they could not find the consumer by name or email, no SKU # or order # was provided with the complaint. The consumer also did not include a valid phone number. The consumer is being advised to call their customer service line ( ************** ) and press #1 to be connected.

      (ENTERED BY BBB STAFF)

    Sabrent is NOT a BBB Accredited Business.

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