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Business Profile

Information Bureaus

Property Documents

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****. I do not understand how these scammers continue in business and are not being shut down. I want my address removed from their mailing. Never contact me again in any way, ever! Its clearly a scam as its my address with no name. The post office shouldnt be delivering with no name.This is a scam to get money for something that I am positive is FREE. As indicated by the return title it has to be something related to a property.

    Business Response

    Date: 03/11/2025

    Greetings,

    Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or inconvenience caused by the recent service offer you received. Upon reviewing your case, we have noted that the mailing was indeed missing the owner's name, which appears to have been an error within our system. We deeply regret this oversight. Please be assured that our company has no intention to mislead or deceive our customers in any way. The document you received was a legitimate service offer, as outlined in our disclaimers, which also clearly states that we are not affiliated with any government agency.

    We have carefully checked our records and found no order placed by you for your property. However, if you would have placed an order, we would be more than happy to issue a full refund. Our company has a hassle-free refund policy if you are not satisfied with our service, you will be refunded the full amount. To further address your concern, we have already removed your mailing address from our system. Therefore, any future correspondence will not be sent by our company.

    Once again, we sincerely apologize for any inconvenience this may have caused and appreciate your understanding. We hope this explanation resolves your concerns, and we are grateful for the opportunity to address the matter.

    Thank you for reaching out to us.

    Kind regards,

    Property Document Service

    Customer Answer

    Date: 03/14/2025

     
    Complaint: 22937437

    I am rejecting this response because:

    Nowhere in this response do I see anything about my request for my address to be removed from your system of marketing mailing and anything else that would be in the form of contacting me. Therefore, I repeat my request of having this company remove my address from their system and not contact me again.


    ***** *******

    Business Response

    Date: 03/17/2025

    Greetings,

    We understand your concerns regarding our previous response and sincerely apologize for any confusion caused. To clarify, we have thoroughly removed your address and any associated information as per your request.

    For your reference, we have attached our initial response, which we believe addresses your request. It might have just been missed but no worries. Please be assured that we no longer retain any information related to you, and you will not receive any further correspondence from us.

    We will continue to monitor the situation to ensure that this matter is fully resolved. Should you have any additional questions or concerns, please do not hesitate to reach out. We are committed to assisting you.

    Kind regards,


    Property Documents


    Customer Answer

    Date: 03/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, which is to remove my name (if noted in their system) and address and not contact me again in any form.


    ***** *******

Property Documents is NOT a BBB Accredited Business.

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