Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Allied back in December 2023 to do a re-roof project for the My Florida home ***** I received. They quoted me a price. I paid the deposit, and they began the work in January 2024. I was later told about additional work that needed to be done and I paid the extra costs, including the final invoice they said must be paid for the work to be completed. I PAID THE FINAL INVOICE, and they finished the roof in January 2024. I received a PAID IN FULL receipt for every invoice they sent and I paid. Months passed, and I asked for the documents showing that the project was completed, passed, and closed out with the city, but they stated they were not paid by the *****. I asked why someone didn't contact me and give me an update. They apologized and asked me to apply online to complete an inspection. The inspection was completed. After they received the $10,000 ***** ***** on top of the $19,000 I paid them, totaling almost $30,000, they sent me an email claiming I received an additional $1,000 invoice the day after I paid the final invoice. I keep emailing the company, and I got a response that someone would respond the following week, but nothing. That was a week ago. I am being ghosted by the company and not sure what the status is. I do not want to be surprised by some out-of-the-blue lien or fee when I paid Allied every amount owed along with the ***** they received from the ***** ******** I am beyond upset with this company's business practices, lack of communication, follow-up, and financial mishaps. I have paid every invoice, including the FINAL INVOICE, but they refuse to release my documents and close out this project.

  

  Business Response

  Date: 07/17/2024

  Dear ************* & BBB
  
  Thank you for your feedback and for bringing your concerns to our attention. We understand your frustration and would like to clarify the situation based on our records.
  
  1. **Contract and Project Timeline**:
      - You signed the contract on December 5th, 2023.
      - The permit was approved by the city on January 24th, 2024.
      - The project included additional work for wood, trusses, and extra damaged wood totaling $14,125.00.
  
  2. **Project Completion and Inspections**:
      - The roofing work was completed and passed the city inspection on February 13th, 2024.
      - The My Florida ****************** requires that the inspection be scheduled by the homeowner. After your request, the inspection was scheduled and completed, and we received the grant ******* on June 4th, 2024.
  
  3. **Invoices and Payments**:
      - You received an invoice on February 6th, 2024, which was not marked as the final invoice as we were awaiting full ******* from the My Florida Safe program.
      - Although you paid an invoice, it was not the final one as indicated by our records, which show a balance due of $1,000.03. We do not issue final invoices until we have received full ******* from the program.
      - The balance was communicated to you on June 10th, 2024, after we received the grant *******. Your total contract was $29, ****** as shown on the invoice dated 2/6/2024 with a discount of $500 for a total of $29,286.44. With the program ******* of ********* your new balance was ********* and as you shown in your records, and from your own e-mail acknowledgement you've paid $18,286.41 with a balance of $1000.03.
  

  
  
  4. **Communication**:
      - Throughout the project, we have maintained continuous communication. Records indicate that our team, including ********* and *****, advised you of the outstanding balance even after the My Florida Safe program funded us.
      - We apologize if you feel there was a lack of follow-up. Our intention has always been to keep you informed and to address any concerns promptly.
  
  We understand that delays and financial discrepancies can be frustrating. However, the delay in documentation and finalizing the project was due to the three-month period it took for the state to fund the project fully.
  
  We kindly request that you remit the outstanding balance of $1,000.03 to finalize the project. Once this payment is received, we will be able to release all the necessary documents and officially close out the project.
  
  Thank you for your understanding and cooperation. If you have any further questions or concerns, please do not hesitate to contact us.
  
  Sincerely,
  
  *****************************
  Allied Roofing Company
  
  

  Customer Answer

  Date: 07/30/2024

  Complaint: 21946222
  
  I am rejecting this response because:
  After going through all correspondence between Allied and myself AND an independent wind mitigation inspection company ******************* Inspections, it was noted that the service I paid an additional three thousand dollars for was not done correctly. It was only noted as done AFTER Allied's inspector came to do an additional inspection and gave details according to what Allied supplied them with as opposed to what the independent inspector had photos to support why the additional "straps" were not done to code. So, I paid for a service that *** not have been done correctly. I attached the wind mitigation report supplied by the INDEPENDENT wind mitigation company.

  On my last payment where I paid over $7k, the Allied invoice reflects that I paid only $6k. I have never paid an invoice for six thousand dollars (I attached it). I believe this is an oversight by Allied which makes it appear as though my payment was short when it was really made in full. I also see that every invoice sent to me was paid in full and that the only remaining balance that needed to be paid was the $10,000 ***** that me and Allied knew was approved before starting the project. I was told that all of MY BALANCE had to be paid before they would finish the project, which I paid in full. There was no need to leave a $1,003 balance on the account after the ***** paid the full ***** ***** of $10,000. 

  All attachments I submitted in my initial complaint reflect that I paid all invoices sent to me by Allied in full. I want an adjustment made to my account to reflect my balance paid in full including the full payment of the ***** I was *****ed, and I want my final documents and proof the project is closed out and completed. It does hurt that the service I paid an additional fee for was not done in a manner that any and ALL professional inspection companies would deem as done correctly/ up to code.

  Noted,
  
  ***********************

  

  Business Response

  Date: 08/08/2024

  Hello BBB and *************,

  We received a notice to the rejection however, we did not receive documentation where it states that you had a final invoice because it doesn't exist. In fact we sent the invoices to you on the previous msg, we requested you review them, if you do you'll realize the 1K is still owed to our company.

  We still have lien right over your property and if we don't receive payment, we will fully act on them. The next reply to this msg and the public post on BBB will be with the court filling. 

  Please remove this BBB filing, contact me directly so we can all move on from this project. 

   

  

  Business Response

  Date: 08/08/2024

  Regarding Complaint #********.

  We still have lien right and the customer only rejected the answer while not giving any feedback.While we appreciate being part of the program which we pay for every year, it seems disingenuous that a claim can be easily made without any proof on their end.In the meantime we got our legal team ready to lien them.

  -*****************************.
  

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied Roofing and Sheet Metal Date of Transaction: March 20, 2015 (initial re-roof)Invoice: ****** Allied provided a re-roof of home including a flat roof section. Warranty provided the flat roof section was complete with a (10) year watertight warranty. Total cost of the job was $18,925.I contacted Allied on September 30, 2022, and left a voice message detailing a roof leak occurred on the flat portion of the roof with water intruding into the interior space (hallway and master bathroom). I completed the Online Warranty Claim and faxed a completed copy of Allieds Warranty Authorization Form as per instructions sent to my email by *****************************, ****************** Administrator of Allied Roofing.Visible damage includes water penetration into the living space of the home, wood rot of the exposed substrate material, and warping of the drip-edge. On October 5, 2022, I contacted Allied to follow through with the request for repair work as provided under the warranty. My call was forwarded to voice mail. I indicated the repairs needed to be made immediately due to the potential for additional water damage to occur from water intrusion. As of October 10, 2022, I have not received contact from Allied to inspect or repair the roof failure. I need Allied to inspect the damage and provide repair work to be covered under warranty to stop the leak as soon as possible.The Warranty Authorization Form required to be completed prior to an inspection obligates the claimant to a $275 fee if the issue is not covered under warranty. This fee was not contained in the original work contract and is excessive. . The fee is an incentive for Allied to deny coverage for work which they deem not covered by a warranty.

  

  Business Response

  Date: 10/18/2022

  **************** we are surprised regarding this claim as our records show that the Friday after a major hurricane, or phone lines were open, you questions were answered and the fax you sent was received.

  Per our legal department we are actually not liable for roof leaks after the 2017 **** hurricane or hurricane *** 2022. The warranty is usually voided after these scenarios. However we take each call on a case by case scenario but due to the high volume of calls and availability of crews, we couldn't deploy one right away. A work order was created and our production department indicated that a scheduled appointment was placed before you submitted this complaint.

  Being that we have followed the warranty protocols, scheduled a crew for a repair, we would like to know how is it that we haven't fulfilled or contractual duties and how would you like to move forward. 

   

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  

  I am sorry **** (Allied Roofing) was surprised regarding the complaint (#********).

  The claim was submitted prior to our contact on the afternoon of October 10, 2022. I thought **** contacted me due to the filing.Again, I extend my apology to **** and Allied Roofing for the misunderstanding.

  On October 10, 2022, Maquis ******* of Allied Roofing inspected the damage on the North side of flat roof section. He indicated the roofing material separated from the drip-edge due to improper installation. He made a temporary patch to stop further damage.

  ****************** also noted water damage to the facia of the South side of the flat roof. He indicated the drip-edge did not allow for water to properly shed away from the facia. He stated the repair would require replacement of the facia board and installation of a new drip-edge to properly shed water away from the facia.

  Allieds response indicates they scheduled a repair crew (October 31, through November 2, 2022) to complete the warranty repair. I thank Allied for scheduling the crew and agree to the date.

  Thank you for assisting me to resolve this matter with Allied Roofing. They addressed the matter professionally and are providing an agreeable solution. 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  ***********************