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Business Profile

Wholesale Lighting Fixtures

Superior Lighting & Electrical Supply Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Lighting Fixtures.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/11/2022 I had purchased an under cabinet light item from SuperiorLighting.com - model *************. On 12/21/2022 I had received a package from Superior Lighting which had a wrong item - model ************* of the same manufacturer. I had immediately notified operations manager ***************************** of Superior Lighting that I had received a wrong item (***** had notified me via e-mail on 12/16/2022 that claims for wrong items must be made within 7 days of delivery. Companys website also specifically has a 14-day no hassle return policy). ***** had responded that the item was shipped directly by the manufacturer and they have to work with that manufacturer to see if a refund is possible. Today is 01/6/23 and after sending various videos to ***** showing that I received a wrong item (I am told that the manufacturer is requesting these videos) I am told that the item I had paid for is no longer available, that the item I was sent is a replacement unit (it looks and works differently from the unit I paid for albeit is of the same size) and that the manufacturer did not update them as to the unavailability of the item I had paid for. The item was and is still shown as available on the SuperiorLighting.com website and has no mention of it being shipped by someone else aside from Superior Lighting. The funds taken off of my credit card were sent directly to Superior Lighting. Superior Lighting is not issuing the refund at this point and is refusing to accept a return for this item. Contact: ****************************************************

Superior Lighting & Electrical Supply Corp. is NOT a BBB Accredited Business.

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