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Business Profile

Event Planner

Perfect Day Planning for Events and Entertainment LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 10/08/2022
    Cost $5,500
    Emerald Coast Venue..(Perfect Day Planning and events llc) Fort Walton Beach, they are scam artists. Posted a review and they blocked it. They also built their Facebook pages as personal pages to try and prevent reviews. Decorations were nothing close to what we agreed upon in our contract, even though we paid 3150 for decorations. All that was done was table cloths put up, the chair and background for the chair. And a few ivy leaves. We were only supposed to provide plates and a vase centerpiece for the tables. There were no flowers or greenery that was supposed to be provided. We were then made to wait for the keys for more than 2 hours,cake people were waiting in the hot car for hours with a melting cake because they refused to bring us the key, I personally offered to drive down at 935am for the key and they only asked for a 30 minutes heads up. So I gave a 40 minute heads up and still waited an additional 2 hours outside the venue.I have texts stating everything was fine after the party, damages wise. Refused to give us the security deposit. Stating they couldnt find the key( they didnt say a word until after i asked for the desposit back).The contract said that rekeing was 300 and they kept the entire security deposit of 500. My credit card that was left there was not returned for 4 days. The kitchen was dirty, the fridge, deep freezer &sink were broken & trashed.They also did not provide the dancing in the cloud services then later stated that we were told that needed to be where IT was located (the setup and dance floor was no where near that), also did not get refunded for that.
    there was a toilet seat in the hallway when we got there and mop buckets by the door, a ladder they would not move.They also threatened to charge us more due to "damages" from the children putting a dress up the stairs that they would not unlock. We offered to handle it although no damage was visible. They declined.

Perfect Day Planning for Events and Entertainment LLC is NOT a BBB Accredited Business.

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