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Business Profile

Body Waxing

Brazil's Waxing Center Gainesville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the "lifetime guaranteed" $44/month price for unlimited Brazilian waxes and 15% off all other services on June 17, 2023. All materials provided stated the membership would never increase once started. This is posted on the website, advertisement postings in the salon, and on pamphlets containing their cost for services. However, starting August 2023 they added in a 3% credit card fee to all of their transactions, including the membership fee. Patrons of the store were not sent any written information about the price increase, finding out from either checking their bill or seeing a physical sign posted at checkout inside the salon. When I inquired about paying for a few months of my membership in advance in cash to avoid the fee, I was informed that you are only allowed to pay for the membership using a credit card. Looking back on my receipt from August 3, 2023 I noticed I was charged the 3% before removing any reductions that my membership gave me. Meaning any time I get an extra service, not only am I not being given the full 15% discount, but I am also paying for the credit card fee on my membership twice. Once when I receive the Brazilian with any extra services that are charged to my account, and again every month when my membership fee is charged.

Brazil's Waxing Center Gainesville is NOT a BBB Accredited Business.

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