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Business Profile

Credit Union

Florida Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Florida Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Florida Credit Union has 12 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mortgage has been going up ever since I refinance with Florida credit union and the excuse that they are given me is that my escrow is minus when my escrow is plus 2000 I also noticed that money from my escrow is been moved in March of this year my escrow was 2000plus I always paid extra when I paid my mortgage

      Business Response

      Date: 09/13/2022

      September 9, 2022
      Better Business Bureau:
      In response to the complaint made by Jenny Sambula, we
      appreciate you contacting us regarding this matter.  Privacy laws prohibit us from discussing
      account information with a third party. 
      We have responded to our member to seek a resolution.

      Best regards,


      *** ******
      SVP Credit Services
      Florida Credit Union

    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FCU has stated that I am late again and right now past due two months. I also received a letter stating i am one month behind. Same day... same company.. anyway to shorten this story their computer glitches almost every month and its impossible to make a payment unless I ( a disabled man) drive an hour and a half. They keep telling us they are putting in tickets and will call back when we can make payments.. needless to say they have now sent in a 30 days late.. in 20years I have 2 late payment both from the same company both because their computer glitched. I believe this to be their problem and not mine and want the late payment taken off my credit bureau,.. I am on phone with bank now and the lady trying to correct it cant even tell i went in and ,made a payment... smh.. absolutely pathetic,, I can see the payment made on this end and the bank cant.. we cannot even make the payment at this moment....

      Business Response

      Date: 08/26/2022

      August 26, 2022
      Better Business Bureau:
      In response to the complaint made by ******* ******, we
      appreciate you contacting us regarding this matter.  Privacy laws prohibit us from discussing
      account information with a third party. 
      We have responded to our member to seek a resolution.

      Best regards,


      *** ******
      SVP Credit Services
      Florida Credit Union

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a vehicle a few years ago with an auto loan through Florida Credit Union, no issues there, but after the purchase we received a call asking us to start a checking account with them with a promotion that because of the auto loan we’d receive $100. So we agreed, every statement we received for the vehicle loan had a box on it about this checking account sitting there with $100 but we never received a way to access that account, not even just to look at it online. The vehicle loan has been paid and after being on hold for hours at a time multiple times we gave up accessing the $100 and just left it alone. We just received mail saying that because of inactivity they were going to start charging us $15 (unsure if this is per month or day) but the same week we received that letter we received another stating the account is over drawn and has a negative balance, for an account that was never even issued a debit card or given the full account number too so we don’t have online access. Now it’s been multiple days of being on hold for hours for no one to answer, and to apply for callbacks and no response, and messages sent via their website form and no response and I can only assume the overdraft is getting worse in the meantime but we can’t get ahold of this company, we’ve tried their closest local branch number multiple times and the 800 number multiple times with no response and being currently deployed out of the country I can’t exactly just go walk in. Photo is the current time I’ve been holding for someone to answer again…

      Business Response

      Date: 07/18/2022

      July 18, 2022
      Better Business Bureau:
      In response to the complaint made by ******* ***** we
      appreciate you contacting us regarding this matter.  Privacy laws prohibit us from discussing
      account information with a third party. 
      We have responded to our member to seek a resolution.

      Best regards,


      ******* *******
      ** ****** **********
      Florida Credit Union

    Florida Credit Union is NOT a BBB Accredited Business.

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