Complaints

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• Initial Complaint

  Date:05/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner did one hour of electrical wiring and a couple hours of electrical wiring and a couple hours to get initial permit, paperwork, Handed into city/county. The electrical project didn't officially start and wasn't to start until July and until bathroom contractor was done renovating bathroom. $`1,800.00 is an abusively extremely high charge for a couple hrs. to drive /input permits and an hour of electrical work! Again, he did not start project yet. We only called him to a little wire so we could install light bulbs, lighting fixtures and fan. He only did wiring for the bathroom. He did not install lighting fixtures/fan. He only added a little wire. He did not rewire bathroom. He absolutely overcharged me out of spite/anger for having to put electrical project on hold.

  Business Response

  Date: 05/19/2024

  Subject: Response to complaint from Ms ******** .  ID ********
  
  Date: May 14, 2024
  
  
  
  Dear Sir/Madam,
  
  I am writing to file a response to complaint from Ms.
  ******** submitted on 05/13/2024.  ID
  ******** regarding a contract dispute  in
  relation to electrical work performed by ******* ******** at the property
  located at *** ** ******** ***., ******** *******, ** *****.
  
  On 05/03/2023, ******* ******** was contracted by Ms.
  ******** to install a new electrical panel and replace cloth wiring throughout
  her residence. Prior to commencing work, necessary calculations were done,
  permits were acquired from the city of ******** and **** ******, and materials
  were procured for the job.
  
  During the course of the project, Ms. ******** caused
  delays by repeatedly changing the start date due to a separate bathroom
  remodeling project. Despite these delays, ******* ******** accommodating Ms.
  ********'s request to prioritize wiring in the bathroom area. ******* ******** met
  with Ms ******** and went over bathroom area of project. Returned the next day
  and removed  wire in this area of the
  residence making it safe to continue. After walls were moved, tub and vanity were
  relocated and **oor trusses were replaced ******* ******** was called to
  complete rough wiring in bathroom. This included boxes, wire and connections
  for future fixtures to be installed after walls were drywalled and painted, Two
  home-runs circuits were left rolled up under **oor that would be run to new
  panel when installed. This would be for future bathroom ceiling fan, two ceiling
  lights, vanity lights, **** outlets each side of vanity, switch box and three
  switches.
  
  Following the completion of the bathroom remodeling,
  Ms. ******** requested to cancel the electrical contract citing financial
  constraints. In good faith, ******* ******** agreed to refund Ms. ******** for
  the work not completed, minus costs incurred( Permits, plans, notice of
  commencement, ordering  and picking up
  materials, returning and restocking fees for original materials) and materials
  used for the bathroom portion of the project. This was explained in detail. Ms ********
  was also given an invoice stating what charges were for, and cost for
  cancelling the legally binding contract for electrical work before refunding
  the difference to her. Additionally, ******* ******** offered to keep the
  permit open for a limited time should Ms. ******** secure funding to resume the
  electrical work at the original agreed-upon price. Minus what was being paid on
  the invoice. This would have made it so she would not incur any addition cost
  if she started a new contract for the original work not completed on the
  discontinued contract.
  
  Subsequently, ******* ******** received a call from a
  family member of Ms. ********, He was completing the work on the bathroom, which
  included the structural work on walls and **oor trusses. As well as the
  plumbing work to relocate tub, toilet and vanity with drain lines and water
  lines in bathroom. He demanded a full refund, and made threats towards the
  company, asserting that the family would come after me personally, and Ms
  ******** intended to take legal action. He said that Ms ******** needed to pay
  him for the work she contracted with him to do the bathroom remodel and
  complete electrical work. ******* ******** let him know that our contract was
  with Ms ******** and that nothing would be discussed with him and ended the
  call.
  
  The family member in question is not a licensed
  contractor, General contractor, Plumbing contractor or Electrical contractor in **orida
  or any other state. He is not legally allowed to do any of the work listed.
  
  Ms ******** called immediately after. Ms ******** was
  yelling on the phone stating that the same family member told her she was charged
  to much. That it should have been only a couple of hundred dollars and that she
  needed to pay him and did not have enough money. She wanted a full refund.
  ******* ******** let her know that the price was more then fair and would not
  be refunding any more money. That the family member giving her this information
  was incorrect and she needed to work that out with him. Because I would not
  agree. Ms ******** continued yelling on the phone stating I was not treating
  her properly. ******* ******** then let her know that if she continued acting
  that way on the phone the phone call would be ended. She continued so the call
  was ended.
  
  We wish to highlight that ******* ******** operates
  under the guidelines and regulations set forth by the ********** of ********
  and ************ **********, ensuring that all work is carried out by licensed
  and qualified personnel to maintain safety and compliance with industry
  standards. ******* ******** was threatened by Ms ******** and her family member
  doing work at her residence. With the information given in both phone calls she
  intended to have her family member complete work under ******* ********’s
  permit. This could be considered aiding an imbedding an illegal contractor by
  the **** in **orida. ******* ******** then immediately discontinued permits
  with city and county and notified both that work started had not been
  inspected, and that Ms ******** had discontinued contract with Dempsey
  Electric.
  
  It is imperative to note that Ms. ******** failed to
  appropriately allocate funds for the contracted electrical work, leading to a
  breach of the agreement. Ms ******** waited over a year to file this complaint,
  and tried to use ******* ********’s kindness to allow her family member to illegally
  contract work with our permit and that the amount charged for everything
  involved was more then fair. ******* ******** acted in good faith throughout
  the process, providing services as outlined in the contract and offering
  reasonable solutions when faced with unforeseen circumstances.
  
  We kindly request your assistance in resolving this
  matter and ensuring that Ms. ******** refrains from engaging unlicensed
  individuals to perform electrical work that poses potential risks to both
  parties involved. We trust that the ****** ******** Bureau will address this
  complaint promptly and fairly.
  
  Attached to Email is original signed Contract, and
  signed invoice when Ms ******** cancelled contract.
  
  Please feel free to contact us at ************ or *************************  for any further clarification or information
  required.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  ****** *******
  Owner
  ******* ********