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Business Profile

Eyebrow Threading

Brow Center by Minoo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyebrow Threading.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this business in early February 2023 to have my brows done. I did not know that this was a tattoo procedure.The owner, ****** offered no exit information as to how to take care of my brows. I returned to her business several times and each time she would change the time I needed to wait before I would see improvement. First it was five days, which became 10 days, which became two weeks, now we’re into March. I went back again today and she refused to do anything to make my brows look better. Today, she would only refund the $40 tip. My brows look absolutely awful and have caused me considerable embarrassment as well as miss public contact. After making several trips, she started making excuses about my skin. I also believe that she told me a sad story about her personal life in order to gain sympathy and avoid a well-deserved refund. My desired resolution is a partial refund of $150.00 plus $40.00.

Brow Center by Minoo is NOT a BBB Accredited Business.

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