Reviews

This profile includes reviews for Mid-Florida Heating & Air's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mid-Florida Heating & Air

  6100 NW 123rd Pl Gainesville, FL 32653-7998

  
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  Mid-Florida Heating & Air

  1054 State Road 206 E Ste G St Augustine, FL 32086-4859

  
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  Mid-Florida Heating & Air

  1431 NE 32nd Ave Ocala, FL 34470-4869

Review Details

• Review fromKevin S

  Date: 06/23/2025

  2 stars
  They were great when we owned the house. However, they have continued to charge us for service since the house was sold, despite repeated attempts to cancel. They don't answer emails and assure us they will not charge us again, yet they continue to do so. The house was sold in March, I have called monthly and they assure me it's taken care of. Here we are in June, another charge. If you use them, use a credit card you can cancel easily.

• Review fromDENNIS M

  Date: 09/27/2024

  1 star

  DENNIS M

  Date: 09/27/2024

  TWO YEARS ago, I was sold a $9,000. A/C unit by COMFORT EXPERTS out of *********, **. I have been without AC for a week and a half. Yes, through the 90 degree temperatures and tropical storm!!! They tell me the part is on back order and could be another two weeks to get the part. I have spoken with two different attorneys and they said that if they cant get the parts for a TWO YEAR OLD unit; they should replace the unit. Ive given them fair warning and they are not budging. They shouldnt be in business, if they dont back their product nor do their best to help their customers!!!

  Mid-Florida Heating & Air

  Date: 09/30/2024

  Dear Mr.*******,We deeply regret the inconvenience youve experienced regarding the delay in receiving the part for your air conditioning system. We fully understand the discomfort of being without air conditioning for over a week, especially during the summer heat.The part in question was ordered from the manufacturer as quickly as possible; however, due to supply chain delays outside of our control, it has taken longer than expected to arrive. We acknowledge that this has caused a significant disruption to your comfort, and for that, we sincerely ************ *********** Heating and Air, we strive to provide timely service and solutions for all our customers, and it is unfortunate that this situation has not met those expectations. We are in constant contact with the manufacturer and are doing everything we can to expedite the delivery of the part. Additionally, we are happy to offer the following options in the interim:1. Temporary Cooling: We can provide portable cooling units to help ease the situation while waiting for the necessary part.2. Frequent Updates: You will receive regular updates from us regarding the status of the part and any potential changes in timelines. We value your business and your patience during this frustrating time. Rest assured, we are committed to resolving this issue as quickly as possible and ensuring that your air conditioning is fully restored.Thank you for bringing this matter to our attention, and we look forward to making this right.Sincerely, ***** ******** Mid Florida Heating and Air **********

• Review fromGeorge B

  Date: 07/31/2024

  1 star

  George B

  Date: 07/31/2024

  First, I have no issue with their service or the technician. My current Rheem system is 14 months old and installed by Comfort Experts which was apparently bought out by Mid FLA Heating and Air. On the first 6-month service they found a marginal capacitor. I promptly told the technician to replace it because it was covered by my original warranty. However, I quickly found out that they would not honor this warranty even when I produced my original invoice which provides a 10-year warranty on parts and labor as long as I remain a ********* member. When a company buys out another, they should be required by law to honor all prior warranties. So much for their website and service vehicles which boast "proudly building customers for life".I don't see me as a customer for life.

  Mid-Florida Heating & Air

  Date: 09/30/2024

  Dear Mr.*****,Thank you for taking the time to share your concerns with us through the Better Business Bureau. We sincerely appreciate your feedback and the opportunity to address the situation.First, we are pleased to hear that youve had a positive experience with our service technicians and the previous company. Our team strives to maintain the same level of high-quality service, even through ownership transitions.Regarding your concern about the free labor warranty under your previous club membership, we understand the frustration that this change has caused. When our company took over operations, we made every effort to review and incorporate existing agreements from the previous ownership. However, there were certain warranty and membership structures, such as the club membership offering a free labor warranty, that were not included as part of the transition.(monthly fees were terminated February 2024)That being said, we value your business and want to ensure that you're satisfied with our services moving forward. While we may not be able to fully reinstate the previous membership, we are happy to offer you a "discounted labor rate" for your next service, along with enrollment into one of our current membership plans at a special rate, which includes no overtime fees discounts on service and other benefits.We hope this solution reflects our commitment to your satisfaction and long-term partnership with Mid Florida Heating and Air.Please feel free to reach out to us directly if you'd like to discuss this further, and well be happy to assist you.Thank you again for your understanding and for allowing us to serve you.Sincerely, *************************************** Heating and Air ************

• Review fromMichelle Z

  Date: 06/20/2024

  1 star
  Like others have said, they bought out another company and dont honor their work. We had a new system installed by that company in 2022. They appear to be operating a bait and switch with a maintenance coupon only to come and tell us that our brand new system will need 8k of work! Not trustworthy and VERY expensive. Apparently their reviews on a certain search engine are from the previous company and not their own. This company lacks integrity.

• Review fromNancy I

  Date: 05/10/2024

  1 star
  They have chosen a name to poach customers of another company (Mid-Florida A/C) with a good reputation and when a call for service covered under service plans, do not admit they are the wrong company and instead send out someone who then expects to be paid and does not leave an invoice. It cost me $299 for something covered by a very good company and service plan which would cost me nothing. They have also tinkered with ****** to drive customers to their site. I don't know which branch answered my call around 7:30pm on Tuesday evening but the dispatcher knew very well that I had called the wrong company.Yes, they were prompt and did send out a tech who made temporary repairs and got the cool working but it took advantage of an elderly woman on oxygen.

• Review fromPatty C

  Date: 04/18/2024

  5 stars
  Great people at the helm. They care about their work and their customers. Been with them some while now, and plan to stay with thm. They honestly wish to make every customer feel like family.

• Review fromSonya G

  Date: 11/09/2023

  1 star
  Purchased service contract for 2 visits told I needed ******* worth if product's total pushy salesman not service suppose to clean my coils used 1 paper towel then took my unit apart and showed me numbers on a tablet how my system was not up to par (unit 3 years old) lived here 20 years and was told I need another 16x16 hole for airflow !!@ ha complained and promised 1/2 of paid contract would be refunded never got it!!

• Review fromFrank V

  Date: 01/19/2023

  1 star
  Attempting to receive the unused portion ($74.50) of a twice a year maintenance service on my AC that was performed on September 24, 2022. Paid $149 on initial visit and was given a list of issues with my 12 year old unit after completion of the maintenance. Initially felt tech was up-selling since unit has been maintained with no issues. In November I decided to get a 2nd opinion and was told by 2 other AC contractors that the items listed as needed did not indicate any need to replace. Decided to request the unused 2nd half of my service returned and called company on December 1, 2022. Was told my request would be sent to main office for processing. 5 phone calls and almost 2 months later I still have not received my refund and I can not get in touch with anyone other the local office admin who keeps telling me she has submitted the check request to the main office. I have asked for the phone number to the main office where ********* is located as she is the person who issues the checks. Unfortunately all the phone numbers listed are routed to **** who keeps telling me she has sent emails to ********* requesting the check and there is nothing else she can do. This company is a mess, no one can seem to help and there is no initiative to get a resolution for me. Do not do business with them!