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Business Profile

Industrial Property Management

The Collier Companies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Property Management.

Complaints

This profile includes complaints for The Collier Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Collier Companies has 40 locations, listed below.

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      **** *******




       

      below it, rather than rip out the carpet itself. I have asked for rent credit and other accommodations but have been denied. The manager has been dismissive through this process and be***dgingly offered to cover part of the utility bill. As of right now, my room still has an odor, the light fixture in my closet is full of water with paint peeling, and I had to throw away several items due to water damage. There has been no offer to replace these items, which were damaged because of contractors that ******* **** hired themselves, nor has any rent credit been provided, despite the fact that my room is completely uninhabitable. I've had to find alternate housing on friends' couches in the meantime due to ******* ****** lack of support.

      Business Response

      Date: 12/17/2024

      Thank you for reaching out regarding the ongoing conditions in Apartment ***. I want to express my apologies for the inconvenience and distress you and your roommates are experiencing due to the unresolved water leak and the resulting issues in the apartment.

      I acknowledge the severity of the situation as outlined in your email, particularly with the mold growth, humidity levels, property damage, and the impact on the common areas. I understand the health concerns and the challenges these conditions have caused, and I want to assure you that we are taking this matter seriously. We currently had *** **** *********** conduct full mold inspection for the apartment home on December 5, 2024.

      The leak was reported Sunday, November 30th and my Assistant Service manager was on call and attended to the leak. We placed 2 dehumidifiers in the apartment home and conducted a water extraction. We returned on Monday December 1, 2024 to inspect the moisture levels. My service manager, *****, called out *** **** *********** to add more dehumidifiers, blower fans, and remove baseboards to expedite the drying process after the moisture reading.

      Tuesday, December 3, 2024, *** **** *********** came out to inspect the moisture levels and found one of the bedrooms to be dry and moved the dehumidifier to the other bedroom.

      You inquired about an increased *** bill for the equipment in the apartment, concerns of organic growth on your kitchen having light black dots, and what we were doing for you and your roommates due to the smell in the apartment. As requested, please send your next utility bill and the last 2 bills so that I can review them for an increase of the utility bill.

      Additionally, I understand your request for a rent credit and will review the account once all equipment is removed, ceiling is patched and painted.

      Please know that we are committed to resolving this matter promptly and ensuring you & your roommates have the appropriate living conditions.

      Thank you again for your patience and your understanding of this process,

      ********* ******

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ceiling started leaking on 9/19/2024. I promptly submitted a work order and called management. The management has inspected the ceiling, cleared the drain of the AC unit in the apartment above and closed the ticket. The leaking continued and I have submitted several more work orders. All of them were closed but the ceiling keeps leaking in two places.

      Business Response

      Date: 11/06/2024

      The College Park team with ********* *** ***** have been working to find the best solution to ensure this issue is rectified with urgency and ensuring it gets taken care of. If there's any further issues, since we're in ongoing correspondence, please do not hesitate to let us know.

    • Initial Complaint

      Date:10/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out from College Manor on 05/07/2024, they should refund me the rent deposit of 640.60$ amount. However, I have contacted them many times and still have not received a check in the mailbox. Their manager told me there was a problem with the courier, but in the August 15th email they had told me to send a new check and it still hasn't arrived.

      Business Response

      Date: 10/09/2024

      ****,

      Thank you for choosing to live with us at College Manor. We sincerely apologize for the delay and any miscommunication regarding your deposit refund.
      I wanted to let you know that we are in the process of having a new check cut for your deposit refund. As soon as it is mailed, we will provide you with the tracking information to ensure it reaches you promptly.
      We truly appreciate your patience and understanding. Please don't hesitate to reach out if you have any further questions.

    • Initial Complaint

      Date:09/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my concerns and dissatisfaction regarding the lease renewal process for the property located at ******* which was set to commence in August ******* July 2024, I encountered an unforeseen and urgent family situation. My mothers health significantly deteriorated, and her doctor strongly advised that she requires immediate assistance and care. Consequently, I need to move back home as soon as possible to provide the necessary support for her well-being.Upon discovering this critical situation, I promptly reached out to your office to discuss the possibility of terminating or modifying the lease agreement due to these extenuating circumstances. Unfortunately, I have received little to no assistance in this matter. Furthermore, there has been a considerable amount of miscommunication from your end, which has only added to the stress and urgency of my situation.Specifically, I have experienced the following issues:1. Delayed responses to my inquiries and requests for assistance.2. Inconsistent information provided by different representatives.3. Lack of clear guidance on the steps required to address my situation.Given the gravity of my mother's health condition and the professional recommendation from her doctor, I kindly request your immediate attention and cooperation in resolving this matter. I am seeking either a release from the lease agreement or a mutually agreeable solution that takes into account the exceptional circumstances I am facing.

      Business Response

      Date: 10/09/2024

      On July 17th Alyssa requested info on lease termination, community manager, Meghan left her a voicemail to go over her options. On the same day, Alyssa called in and spoke with Leasing specialist Jalen, who informed her about the reassignment and skip option in the lease agreement, she said she would get back with us on her option. On July 29th Meghan called Alyssa again and they spoke again about termination options and let her know we were sold out of female roommate matching spots. On August 12th, Alyssa emailed in and asked for an update on the sublease process. The following day on August 13th, leasing specialist Daijah responded to Alyssa's email to inform her that the applicants were responsive. On August 18th, the leasing office received an email from Alyssa stating that she had a found a new applicant. On August 19th, Alyssa called the office and spoke to leasing specialist, Rodney, to provide information for a new applicant. On August 19th, the lease modification for the sublease was sent to the applicant. The application was never finalized as the applicant became unresponsive and no deposit was paid.  A reasonable accommodation was approved by the leasing office on 9/24/2024 as appropriate documentation was submitted by Alyssa Lewis. Alyssa is no longer held responsible for the lease agreement.

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