We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

Royal Jewelers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a set of rings from them, and the diamonds started to fall out so when I approach the business to ask them to fix it, they told me nothing was wrong. I then took the jewelry to another jewelry store to make sure that it was real, and I was told that it was worth two dollars. I paid at least *** *or these pieces together I was told that the silver was real, but that all diamonds were glass and not diamonds. The company told me that it is their policy to scam people I ask them directly is it your policy to scam and he said it’s our company policy they refused to refund me my money

    Business Response

    Date: 10/18/2023

    Please note a reply was already submitted on Oct 11, 2023 via email. Please see attached copy of an email (sent via email in reference to the first notice) reply to BBB. Thank you.


  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/29/23 I had a discussion with ** and after taking out the time to fully understand the layaway process and terms explained to me by **, I put $100 down on 2 10k yellow gold bangle bracelets. My intention was initially to get only one but he claimed it would be better to get 2 at a discounted price. I went back 2 Saturdays later with my receipt and wearing a new bangle bracelet I found in the meantime which was comparable but SIGNIFICANTLY less in price. I told ** I understand the receipt says no refunds. I told him I only want store credit and would apply it towards a pair of earrings in his store. Needless to say I walked away with nothing and this is why I am filing a complaint. ** told me to come back in a week and he would consult his jeweler. I have read the reviews on the conduct, activity and fake and/or poor quality of the jewelry in the store. Having read the reviews and the repeated mentions of how a resolution is never reached I am looking for resources outside the walls of Royal Jewelers in anticipation of my upcoming conversation with ** when I return this coming Saturday 5/26/23. Although the reviews have left me skeptical about the quality and authenticity of the jewelry I am willing to honor the words
    "no refunds" on the receipt. Therefore I still seek the resolution of applying the $100 towards the earrings as I stated earlier.

    Business Response

    Date: 05/30/2023

    Thank you for contacting us regarding this matter. 

    For your information the matter has been successfully resolved. 

    This customer is one of our old good customers.

     

    Thank you,

     

    Royal Jewelers 

    Customer Answer

    Date: 05/31/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They made things right via a satisfactory resolution. I can respect their efforts and as a result I highly recommend Royal Jewelers!!!





    Regards,



    ******** ******




     

Royal Jewelers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.