We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Dealers

Martin's Family Appliance Center Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** DO NOT DO BUSINESS WITH THIS ESTABLISHMENT ** **** *** ******* **

    Martin's Family Appliance Center was hired to fix a ****** ****** model number ********** that was showing an error code **** "No water detected".

    Service call work order is dated Nov. 14, 2023 at 12:15pm. Service call was paid for, including charge for replacement valve.

    It is now Dec. 8, 2023, and still no part, still no service. We have called Martin's several times over the past weeks. Each time, we are told that the "part is on order". This morning, I called and spoke with ****, who claims to be in charge of ordering parts. He said part was ordered yesterday, (in response to yesterday's call, apparently), and there is nothing that can be done until part is delivered. This begs the question of why part was ordered yesterday and not following the Nov. 14 service call. Each time we call Martin's, part was ordered "yesterday" but it never arrives.

    Finally, this morning, I asked for the part number to see if I could find it from another source. Instead of being provided the part number, I was passed off to someone else at Martin's. He flat-out refused to provide the part number, said I'd have to wait, then hung up.

    In all my years of dealing with service providers (I'm ** years old), this is by far the worst service attitude I have ever encountered, including airlines (a very low bar).

    I would caution anyone against hiring Martin's Family Appliance Center for anything at all.

    ** AVOID THIS ESTABLISHMENT **

    Business Response

    Date: 12/22/2023

    The original service call was performed November 14, 2023.
    The technician found a failed water valve, and we replaced the valve. The
    technician ran the unit, as is customary, and the washer ran fine. The customer
    paid for the call.
    Two days later, the customer called saying that the washer
    was not filling again. Customer appears to believe that since the washer was
    not working again within a day or two, that we never replaced the valve. We did
    in fact replace the valve, and it was checked at that time.
    Assuming it may have been a failed new part, we promptly
    documented a return service call; we also ordered the part that day and advised
    customer we would contact him when the part arrives. Unfortunately, the valve
    was not available in the ******* ***. and had to be ordered from a long-distance
    distributor. Coupled with the fact that shipping has been challenging
    throughout all industries in the past few months, the part took longer than
    normal to receive. Customer contacted us multiple times in the next two weeks
    asking us to complete the job. However, we told him we can not complete a job
    until the required part comes in.
    When the part did arrive, we promptly called the customer
    and went to his home the same day to check the machine. We found that indeed
    there was not a valve failure. However, the screens were filled with sand.
    At this time, the customer told us that a water pipe had
    burst under his house, and a plumber had to repair the water heater. This
    explains why the sand was in the system, because when a water main or source is
    interrupted, there is potential of debris and sand clogging lines.
    We cleaned the sand out of the valve and checked the machine
    again, at no charge to customer. We have not heard from customer in over two
    weeks, so we assume the issue is resolved.

Martin's Family Appliance Center Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.