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Business Profile

Manufactured Home Manufacturers

Westgate Home Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Manufacturers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a home last year been paying on it since 10/1/22 and still have not been able to move in to it. Frame broke underneath 5 pages of damage that needs fixed.

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a mobile home from Westgate homes but the manufacturer was live oak homes. upon receiving the mobile home it eas damaged and the workmanship was terrible, from warped floors, damaged roof, interior looks like a grade school child installed it. We paid extra to have a window in the secondary bathroom but was covered by the shower installation. We are unable to move into the home due to the damage and amount of work needed to repair the home. From structural flooring issues to the floor being warped, not one door in the home closes correctly, even the entry doors are to the point water comes in due to the rain. Westgate homes has been paid in full. Live oak homes has been paid in full. I currently have to pay a mortgage on a home I can not live in and due to this my wife and I are living in a camper. Not o e room in this home is livable due to need ing some type of repair. We contact Westgate homes for help and we are put on hold where they act like they are calling the manufacturer and then they come back and say someone will be calling you. It has been almost two months and nobody has appeared to repair my home. Westgate took my money for this home so I think they should help me get it fixed. We have 170 pictures of things that need to be replaced, that are damaged or poor workmanship of the game.

Westgate Home Sales, Inc. is NOT a BBB Accredited Business.

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