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Business Profile

Medical Equipment

North Florida Medical Sales and Rentals of Gainesville, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for North Florida Medical Sales and Rentals of Gainesville, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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North Florida Medical Sales and Rentals of Gainesville, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a CPAP machine from this company in July 2020. Medicare will replace them every 5 years and they cost between $500 and $700.
      I also receive quarterly supplies for the machine needed due to wear and tear.
      In early February, 2023 I requested a shipment of supplies which included a new water reservoir which allows humidification of the device. Mine was broken and had begun to leak. After repeated calls over the next two months with no results and no apologies i went to their Gainesville Office and was finally told of 'Supply chain issues'. I switched to a new supplier and also purchased a new reservoir myself. In the meantime the leaks damaged the machine and it stopped working on 5/22/23. When I went to them for help, they said, "You're not a customer anymore. (No apology, no indication that they were part of the problem. When I asked for a manager to call me. A second person appeared to leave a message and when I asked if she thought I'd get a call back she said, "I have no control over other people's behavior!" To say their care, concern or customer was abysmal is an understatement. Now I'm trying to work with ****** *********e, my new supplier, and Medicare to see if I can get a reduced rate on a new machine which I NEED DESPERATELY. Thank you.

      Business Response

      Date: 06/06/2023

      This complaint ID#******** has been directed to the wrong branch location of North Florida Medical Sales.  The patient received her equipment, and all supplies were handled by our Gainesville location.  This letter was addressed to the previous office manager and never reached my desk until now. There are plenty of notes of the interaction between the patient and the store employees. Any information needs to be handled by their store manager. Their number is ************ and address is  **** ** **** *** *********** ** *****

      Thank you in advance, 

      ***** ***** Office Manager / Reimbursement Coordinator
      North Florida Medical Sales & Rentals, Inc.
      *** ** **** **** ***** ***
      **** ***** ** *****
      ************ Phone
      ************ Fax

    North Florida Medical Sales and Rentals of Gainesville, Inc. is NOT a BBB Accredited Business.

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