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Business Profile

Spa

Spa Royale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one My Spahhh Box from Spa Royale, but was charged 4 times. I was refunded for 2 of the incorrect charges, but I am still owed a refund for the third additional charge.

    Here are the transactions as they occurred:

    Date of Charge or Refund Amount Status Refund or Charge
    1/22/2023 $49.95 Ordered and Received Charge
    1/28/2023 $49.95 Ordered and NOT Received Charge
    2/22/2023 $49.95 Ordered and NOT Received Charge
    02/24/2023 $49.95 Refund
    02/28/2023 $49.95 Ordered and NOT Received Charge
    03/01/2023 $49.95 Refund

    As you can see, the charges from 1/22, 2/22, and 2/28 are resolved either by receipt of the My Spahh Box or by a refund. The remaining charge that needs to be refunded is the charge on 1/28/2023. This My Spahh Box was never received nor was the $49.95 refunded. I have called Spa Royale several times about a resolution, and I have mailed a letter to request the refund. I am unable to resolve this issue myself, so am hopeful that BBB can help me with receipt of my refund.

    Business Response

    Date: 07/15/2023

    Hello,
    This
    matter has been resolved as of Saturday July 15, 2023 upon receiving a letter
    from *** *****. A refund in the amount of $49.95 has been submitted to be processed to the Visa ending in ****.  
    Upon
    further review, it was determined that *** ***** subscribed twice to My SpahhhBox.
    At this time, both memberships have been cancelled and there are no remaining
    charges to settle. I have attached records of the letter received by *** *****
    as well as receipt of the refund being completed for record.

    Please
    let us know if there are any other questions and/or concerns as we are more
    than happy to assist accordingly. 

    Thank you.

    Customer Answer

    Date: 07/20/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ***** ******




     

Spa Royale is NOT a BBB Accredited Business.

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