Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** Spa Center - Date of Transaction March 2023. Amount Financed : $13,611.04 (Lendingpoint) $567.13 monthly. New monthly as of 1/24 $576.72 and $6,000.00 (****** ************) $240.00 monthly. To date paid : terms - both loans are financed at O% interest for 24months. *********** Spa Center was to provide support with an assigned Specialist to assist and prove that my diagnosed Eczema skin disorder, would be managed by both the ***** body device sold and the Spa's Voupre line of skincare products. Nature of dispute : from the start I was treated carefully testing the Devices and skin care product, to avoid any break out or severe reaction. I wish to supply you with a detailed report that I have composed and sent to *********** Spa Centers Customer Service Supervisor. Despite my initial excitement about the Device and Product, the issues have significantly impacted my overall satisfaction (please refer to detailed report). Considering the circumstances, I kindly requested guidance on the return process and any assistance to provide a refund. I would have to say, at this point I feel my concerns are substantial enough to warrant someone in this organization to take me seriously, instead of being ignored. The Customer Service Supervisor, **** who does not mention his last name did finally reach out and asked for me to put everything that happened in an email to him. After months of not being able to reach anyone by phone, not even being able to leave a message. I would get a recording saying message line was full. Staff in the Spa would just keep saying, lets keep trying something else that will work for you. It's now going on one year! I am done.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 5th I went to the Oak Mall to get my phone fixed. While waiting I was lured into what turned out to be a coercive, deceptive sales scam that, 4 hours later, resulted in my signing off on an $8600 purchase that I did not intend. During the unexpected high-intensity sales "experience" that I was put through (I was taken to the Spa for what I was told would be a free 45 minute facial and "skin consult") I was never informed, verbally or by signage, that if I purchased the very expensive device being promoted it would be a no return, no refund sale. Once I got away from the Spa and had a chance to eat, drink and rest I realized that I had been set up and scammed. When I removed the sales slip from the envelope where it had been placed by the sales person I saw that there was a different company name on the slip (Value of Beauty) and that the slip said "No Return" at the bottom. I was very distressed that I had fallen victim to this scam. I returned to the Spa the following day with the device and collection of products, untouched, and was told the Spa could not accept any returns. I was told I could call "customer service" to discuss my concerns about the circumstances of the purchase and my request to cancel the sale, and was given a hand-written number to call. I called the number and got a recording saying "Robert" was not available and the mailbox was full. I then called and texted the number on the card given to me by the salesperson the previous day. She returned my call and reiterated that I would need to call customer service to request a refund and get an address to return the product. After more than a week of calling and texting, on Mon, Jan 15th I finally spoke with "Robert" who offered me a $500 refund and $1000 merchandise credit at the spa, if I would agree to keep and continue to pay the remaining $7500 to "Cherry.com" (finance co). He refused my request to return the device for a full refund. A more detailed account is attached.