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Business Profile

Toys

Transformerland. com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/04/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a figure from Transformerland on October 24th, 2022. Unfortunately I received a figure of lesser value and missing accessories. Attempts to contact Transformerland went ignored. I wanted to return the figure and get the one I paid for. I finally had to submit a ****** dispute due to no response from Transformerland. On November 3rd, 2022 I received a reply from Transformerland that I could return the figure. Due to the dispute, I would have to pay for return shipping which I disagreed with. I asked if I could get a partial refund of $25 to match the price of the figure that I ended up getting (they had two of these figures, one for $150 and one for $125, I paid for the $150 figure but got the $125 version). Please refer to the photos of the figure I ordered (*****) and the figure I actually got that was in worse condition and missing accessories (*****). **** agreed to the partial refund but never sent it and stopped responding to emails. I feel that this lack of customer service and lazy response times is a terrible business practice, and it is not the first time they have tried to swindle their customers that bought higher priced figures but received figures of lesser value.

    Business Response

    Date: 11/16/2022

    ***** ************************** **************************** ***** ********* ******** *** **** **** ** *** **** ******************* ******** ******** ** ********* ** ********  

    To whom it may concern,

     

    In response to the notice I received from BBB, I’ve attached below confirmation from the buyer that Transformer Land, Inc. has resolved this complaint.

    Please let me know if further information is required.  Thanks for your attention.

     

    Sincerely,

     

    ******* *********

    Transformer Land, Inc.

     

    ***** ***** ******** ********************* ***** ******* ******** ** **** **** ** *** ************************** ******** *** *** **** ** *** ***** ****** *** **** ***** ****** **********

     

    Thank you very much, my apologies also I may have been too impatient. I understand mistakes happen.

     

    Thank you for making it right! I will be changing my reviews of your business and wish you the best moving forward.

     

    Thanks again!

     

    **** **** **** *** *******

    \

     

     

     

    ***** ************************** ***** ******* ******** ** **** ***** ** *** ****** ********* ******** *** *** **** ** *** ***** ****** *** **** ***** ****** **********

     

    Ah my bad I thought ****** already refunded you but on inspection it looks like they just closed the case.

    I placed an order in your name just in case you decided to do the exchange but I’ll back that out and just delist it and relist it later.

    We’re still open to the exchange option so you get the item you’re out, at no cost or time investment to you other than packing the box, printing the label, and handing to your **** **** carrier or dropping off at your local post office!

    Again my apologies for the mixup in the first place and the slow communication afterward.

     

    ****

    Customer Answer

    Date: 11/16/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ** ******

     

Transformerland. com is NOT a BBB Accredited Business.

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