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Business Profile

Junk Dealers

All Car Buys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Junk Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company came to pick up a broken down vehicle on my property by hire from a friend of mine whose car broke down here. They showed up and went back on the deal with him only offering him half of what was promised and then ran over my sons basketball hoop destroying it. They didnt leave a note, and kept telling us a manager will call us back. We left several voicemails, texted their chat, and messaged them on their ******** page with no response. They destroyed our property and dont care at all. I would like them to replace what they broke. It is a spalding basketball hoop with a 50 inch backboard. It costs $350 now but $500 last year when we bought it.

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company gives you a quote over the phone, in my case $275 per vehicle. Upon arriving, they dropped it to $50 because of "aftermarket catalyst converter". I thought that was strange, but agreed to it because I needed the money. Reading other customer reviews, turns out this is the scam they pull over most customers. I called the company a few hours later, but they would not return my 2 vehicles.

    Business Response

    Date: 11/16/2023

    Dear ********


    We appreciate you taking
    the time to share your experience with our company, and we sincerely apologize
    for any frustration or inconvenience you may have encountered. It's important
    to us that our customers feel confident and well-informed throughout the
    process.


    We regret any confusion
    regarding the pricing adjustment for the "aftermarket catalytic
    converter." Our goal is to be transparent and fair in all our
    transactions, and we apologize if this did not come across during your
    interaction with us. We understand that this situation has caused you
    dissatisfaction, and we would like to address your concerns promptly.


    At
    All Car Buys, transparency and accuracy are at the core of our values. We
    firmly believe in providing our customers with fair and reliable pricing for
    our services. As part of our commitment to honesty and precision, every quote
    offered by All Car Buys is a quote upon inspection. As every quote
    provided is a blind quote over the phone.


    On every phone call the
    car buyers clearly state this is a quote upon inspection. Such as it is the
    customers right to refuse if they do not agree with the updated pricing. In
    order to better assist you, please provide us details such as the date and time
    of your visit, as well as the names of any individuals you spoke with? This
    information will help us investigate the matter further and ensure that
    appropriate steps are taken to prevent similar issues in the future.


    We take customer feedback
    seriously, and we are committed to resolving this matter to your satisfaction.
    Sincerely,


    All Car Buys Customer
    Service Team

All Car Buys is NOT a BBB Accredited Business.

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