Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not a guy! I am ******** *******, on the contract, a female and the mother of the other person on the contract. This is most definitely my move! On a drop of a dime? I have been dealing with your lies for 7 weeks! This all started with your company 05/20/25. I was NEVER told you were a Broker! I was never told the original Binding Estimate would be almost TRIPLE in price! I was never told my furniture was going to be moved and held in a storage unit. I was told my belongings would be delivered 05/21/25 and they were not! I paid an additional $250 for this 2nd stop to happen same day as 1st stop. This didn't happen. Next day, I was told a 2nd truck would pick up 2nd stop. At this time, I was made to pay another $900 at pick up and charged another $900 at delivery, which was paid! I waited 3 weeks before a truck showed up with what we thought was all of our furniture. I was made to pay for ALL the furniture to be delivered BEFORE we could even see our furniture. The entire "2nd stop" furniture was not even on the truck as well as a 70" flat screen TV from the 1st stop. So I paid $2025 for this 2nd stop of furniture - pickup and delivery, Services NOT rendered! I have been told for the past 2 weeks the furniture was on a truck and would be delivered. Hasn't happened! I've been told for the past week that pictures of the "undelivered furniture" would be sent to verify it was ours, hasn't happened! Now when I call, they just place me on hold for 10 to 30 minutes before I hang up. Where are our belongings? We want our furniture that we have paid for and paid to be delivered. Has it been lost or stolen? You are passed the 30 business days your company says you have to deliver. Are we dealing with a theft here at this point? He told me they were resting that night and would get on the road by 9 AM and delivery would be b/t 3pm -5pm 05/21/25. That NEVER happened! They did not show up 05/21/2025! They did not answer calls or text. They didn't even pick up 2nd stop until the next day on a different truck and driver who demanded another $900 from a 3rd party who was just at the home of persons things in ***********, **. Blue Diamond told us how they do things, which is hold furniture until they have several deliveries on same route. . I was never told this nor did I agree to this!. A partial delivery was made 6/12/25 and I had another $2139.91 via Money Order as *** (Dispatch Supervisor) at Blue Diamond gave as only option, and unaware the second pickup not on the truck. I have paid a total of $6060.91 As of today 07/09/25 my sons 70 inch TV and the second load have not been delivered and both companies have stopped answering our calls. *** at Blue Diamond threatened bodily harm to my husband over the phone.

  Business Response

  Date: 07/09/2025

  this guy has spoke to everyone bad and expects everything on a drop of a dime. its not even his move 

  if he is nice and stop cursing at me i will help him but hes ****** and very racist

  sincerely

  menards

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23575887
  
  I am rejecting this response because:

  I am not a guy! I am ******** *******, on the contract, a female and the mother of the other person on the contract. This is most definitely my move! On a drop of a dime? I have been dealing with your lies for 7 weeks! This all started with your company 05/20/25. I was NEVER told you were a Broker! I was never told the original Binding Estimate would be almost TRIPLE in price! I was never told my furniture was going to be moved and held in a storage unit. I was told my belongings would be delivered 05/21/25 and they were not! I paid an additional $250 for this 2nd stop to happen same day as 1st stop. This didn't happen. Next day, I was told a 2nd truck would pick up 2nd stop. At this time, I was made to pay another $900 at pick up and charged another $900 at delivery, which was paid! I waited 3 weeks before a truck showed up with what we thought was all of our furniture. I was made to pay for ALL the furniture to be delivered BEFORE we could even see our furniture. The entire "2nd stop" furniture was not even on the truck as well as a 70" flat screen TV from the 1st stop. So I paid $2025 for this 2nd stop of furniture - pickup and delivery, Services NOT rendered! I have been told for the past 2 weeks the furniture was on a truck and would be delivered. Hasn't happened! I've been told for the past week that pictures of the "undelivered furniture" would be sent to verify it was ours, hasn't happened! Now when I call, they just place me on hold for 10 to 30 minutes before I hang up. Where are our belongings? We want our furniture that we have paid for and paid to be delivered. Has it been lost or stolen? You are passed the 30 business days your company says you have to deliver. Are we dealing with a theft here at this point?
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 07/11/2025

  we are the broker they already have the items on the way these people are literally the rudest I've ever delt with its not even there job its a friend of there sons.

  these people are using terrible language and race slurs.

   

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23575887
  
  I am rejecting this response because: these are just more LIES! I paid for a service that has not happened and personal items are gone! Let's not get into me suing you for SLANDER AND THEFT!!!
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23473645
  
  I am rejecting this response because: I have reached out multiple times prior to delivery and my messages were being read but going unanswered and completely ignored. I called and got sent multiple phone numbers to people who were giving me the run around and not returning my calls sometimes at all. I spoke with whom represented himself as the owner named *** who was very rude and showed no regard towards my concerns or complaints and even after agreeing to refunding me initially, went back on his word and blatantly said no and to take it or leave it. Even after advising him my items were broken and torn and just damaged (after upcharging me for specific things) I was not respected or accommodated at all. If he is the owner I will not keep calling to continuously be ignored seeing as he clarified everything goes through him. I just would like to be reimbursed and cover the damaged items seeing as that is what the company has insurance for.
  
  Sincerely,
  
  ****** ******s switched trucks and locations multiple times. The TVs that they charged me extra for were not in boxes at all and wrapped poorly, yet I paid extra for them. They instructed the 3rd party company to not unload my items without me paying the higher balance than initially agreed upon. I called the owner multiple times with this company sitting in the sun waiting on a confirmation. The owner simply said well your items are there now so youre wasting their time. I asked about the refund he promised and he said no and said they can just keep my items and leave if I did not pay. So instead of paying the original estimate price prior to moving of $1723 with a $724 deposit, I paid a remaining $1208 upon delivery with damaged items, unwrapped sofa which caused my cushions to tear, and broken nightstands. The damages cost more than what I ended up paying to the unprofessional company all together. Owner refuses to rectify the situation at all. I took big losses on my valuables.

  Business Response

  Date: 06/16/2025

  Your statement isn't making much sense but call me direct so we can go over it thank you.

  Joseph 

  ************

  Business Response

  Date: 06/17/2025

  please give us a call 

  ****** ******

  **********

  Customer Answer

  Date: 06/21/2025

   
  Complaint: 23473645
  
  I am rejecting this response because: I have attempted contacting the phone number provided by ****** in the response to my complaint and my calls go unanswered and I am unable to leave a voice message because the voicemail is full.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive have nothing else to say my stuff still is not here Wednesday. I report it stolen.
  Complaint: 23449303
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 06/11/2025

  please give us a call thank you

  Business Response

  Date: 06/24/2025

  No, I run a wonderful business and we're in season and we're extremely busy so if you call once or twice and nobody reaches out call back again somebody will eventually get your call. This is season. Nobody's holding your stuff. Nobody is making it to where you're not gonna be taken care of All of my customers come first my name is on my company. Find another company with their name on it it's just not gonna happen and find another company where the owner is gonna talk to you. That is also not gonna happen. I am here for you. 100%. If you wanna call me you're more than welcome to *********** that is my personal cell phone number. All I ask is do not put it online

  Customer Answer

  Date: 06/24/2025

  why would I call you all youre going to do is lie to me some more and tell me that it has to do with tariffs the reason why you cant find a driver to get it to ***** just like you told my wife. Wednesday your contract days are up and then it will be a matter for the police in my insurance company. Youre more than welcome to call my wife you have her number. I think at the very least I should get a refund from the Broker fee because you have done nothing but lie and youre continuing to do so online blaming everyone else after Wednesday if I do not get some sort of response or compensation everybody I know will be blasting your company online so call my wife
  Complaint: 23449303
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23430257
  

  I am rejecting this response because:

  
  No more talking, I want communications documented

  
  Sincerely,
  
  ******** *****

  inding estimate document referenced full value protection as an option, we were never clearly informed how to elect it during the bill of lading process. We were left with only the minimal $0.60/lb protection, which is grossly inadequate to cover the damages and losses.When we attempted to reach out to Menards with our concerns and questions, their communication was delayed, unhelpful, and often dismissive. There was no follow-up or concern shown about the condition of our shipment or resolution of the issues.The companys contract includes intimidating and one-sided clauses, including waiving rights to trial by jury, forfeiture of deposit for speaking publicly (a gag clause), and denial of refund if service is declinedeven if problems arise. These terms are predatory designed to shield the company while silencing customer complaints.I was not given a clear or reasonable process to file a damage or loss claim, nor provided instructions or support on how to proceed.

  Business Response

  Date: 06/05/2025

  Please Once again, give us a call and we will help you.

  Business Response

  Date: 06/11/2025

  give us a call we will try are best to help you owner 

  **********

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23430257
  
  I am rejecting this response because: we have called, nothing gets done other than we are told they will help and I've communicated that I want all correspondence in writing already; they continue to respond with "call us".

  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23428670
  
  I am rejecting this response because: I would like a refund. The moving company was suppose to be in contact with me or be at my house on 6/5 or 6/6 and I have not heard or seen the moving company.  Now my moving estimate is no longer available.  I just want a refund. I never cancelled anything and no one has contacted me, my move is delayed because of the inconvenience. Thank you for your time. 
  
  Sincerely,
  
  ****** ******ally strained.*************************************************************************************************

  Business Response

  Date: 06/05/2025

  Your not being very clear, you have different pricing everywhere we are your broker if there was a issue with the carrier please let us know we are here to help!

  THANK YOU 

  Sincerely 

  Mr. ******

  ************

  Business Response

  Date: 06/11/2025

  please give us a call so we can talk 

  thank you

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23428629
  
  I am rejecting this response because:
  

  Every time I have called in the past I have been handed off and accosted. I do not want to talk about anything. I just want people to know what they might be signing up for should they choose to work with Menards.

  
  Sincerely,
  
  ***** ********

  money at which point they will turn into self-interested individuals. 0/10 do not do business with these people

  Business Response

  Date: 06/05/2025

  Please give us a call so we can look everything over with you.

  Sincerely 

  Menards

  Business Response

  Date: 06/11/2025

  give us a call we will help you the best we can

  **********

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I think that this case should be closed.

  I am still unsatisfied with the way they interacted with me as a customer. This company is the epitome of bad business. I do not want to be contacted further.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23334069
  
  I am rejecting this response because:

  To call me a liar? The statements I made are 100% true, I have records of EVERY SINGLE CALL.  So do you, why dont you check your records and calls since they are all recorded. My wife is missing ALL her clothes, unacceptable, unprofessional, and rude. Box 3,4 and 5 on the household goods list are missing, attached below. How am I to call when you dont even answer calls from my wifes 714 phone number. Truly the most stressful, most frustrating experience We have ever dealt with. My wife who is unfamiliar with the state we moved to didnt have her bed, couch, her pots and pans, dishes, glasses, for Almost 2 months, and then to not deliver only her belongings is a suspicious and deliberate act. Unsatisfied is the most polite word to your response ****** ******. 
  Sincerely,
  
  *********** ******

  ; when one call was finally answered, he hung up on her mid-sentence and blocked her number.When our shipment finally arrived, only her belongings were missing:Three large boxes containing her entire wardrobe, including shirts, all of her high school, college, and club soccer jackets, and all of her pants and bottoms. These items have immense personal, emotional, and financial value. The fact that only her things were missing feels deliberate & targeted. This experience has caused significant stress. The lack of accountability, gross mishandling, and unprofessional behavior from everyone involved is unacceptable.I am requesting: The immediate return of the missing items, If not, full compensation for the stolen property. A full investigation into the conduct of the representatives involved and the operations of *****************. A formal written apology from your company.If not resolved promptly, I will escalate to the *****, state attorney general, and consider legal action.

  Business Response

  Date: 05/15/2025

  Sir, This is so, untrue.

  Please, Give Me A Call So We Can Help You.

  I'm your broker, which means I'm like your lawyer I'm here for you through thick and thin! So please call me so I can help you in the matter.

  ****** ******.

  Business Response

  Date: 05/28/2025

  Why is this gentleman just doing this now? This movie is very old. It doesn't make a lot of sense, but if you do have an issue, you're more than welcome to reach out to me and I can help you as much as I can.
  sincerely 

  Joseph 

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23334069
  
  I am rejecting this response because:
  I am doing this now because I was told it would be handled, and it hasnt. This isnt a movie, this was a move that took 2 long months and was unfinished. The power trip you have *** is quite ignorant, wouldnt you want to serve and satisfy your costumers? Truly I am baffled by your statements. 
  
  Sincerely,
  
  *********** ******

  Business Response

  Date: 05/28/2025

  Like i said two months later you make a BBB review?

  call me if you would like to talk ask for Mr. **********

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23334069
  
  I am rejecting this response because: 

  As stated, I have waited over two months for my belongings, which is an unreasonable and unacceptable delay. Your reply lacks both accountability and a clear timeline for resolution. There has been no meaningful communication, and the burden has been entirely on me to follow up often without a response or with vague, unhelpful answers.
  I find it particularly frustrating that you insist I call for updates, yet no consistent or direct number has been provided, nor have I been able to reach someone who can offer real assistance. This is not just poor customer service it shows a lack of basic respect and responsibility toward your customers. Your continued lack of empathy and basic human decency is deeply unacceptable and reflects a concerning disregard for your customers' well-being.
  
  *********** ******

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23313476
  
  I am rejecting this response because: there was no answer when I called.
  
  Sincerely,
  
  ***** ******tion in writing if it was 14 business days or 30 days for a refund. There has been no response.I followed the process and canceled within *********************** when and how I will receive my refund and stick to it.

  Business Response

  Date: 06/11/2025

  please give us a call.

  thank you

  Business Response

  Date: 06/11/2025

  just give us a call so we can talk about the issue your having thank you

  Business Response

  Date: 06/11/2025

  please give us a call thank you

  Business Response

  Date: 06/11/2025

  give us a call thank you

  Business Response

  Date: 06/12/2025

  Call me personally ********** Thank You

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23313476
  
  I am rejecting this response because: I called the direct number provided in the last communication and there was no answer.  Additionally, the mailbox was full and unable to accept messages.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   On May 8, 2025, a truck from ******************** (US*** #*******) arrived  to deliver our remaining belongings. Despite previously being informed and contracted with Menards Moving & Storage, and having communicated directly with their dispatcher ***, **** Guys Movers insisted that payment must be made directly to themnot to Menardsbefore unloading.
  
  Under duress and in order to recover our belongings, we agreed to pay $2,700, which exceeded the original quoted amount. We were told the delivery would not proceed otherwise.
  
  Upon inspection of the truck and items, it was evident that the shipment was poorly packed, with boxes crushed, items disorganized, and numerous pieces visibly damagedincluding major scratches to furniture and boxes marked fragile appearing to have been mishandled. Additionally, we received items that were not ours, and several of our belongings were missing, including a furniture dolly and the glass shelves to our china hutch.
  
  We have now submitted a formal compensation request to Menards Moving & Storage and are preparing to take further legal and consumer protection action, including escalating this matter to federal regulators and media outlets.
  
  I have attached photographs of the truck upon arrival, damaged goods, and supporting documentation, including the *** number for the subcontracted mover.
  
  This situation continues to demonstrate deceptive business practices and a lack of accountability on the part of Menards Moving & Storage and its subcontractors.e second half of my delivery is delayed, I have received no update, and Im being ignored.I filed an FMCSA complaint (ID #********** and am exploring further legal remedies. I am willing to pay the original amount, but I dispute any unauthorized charges due to their mishandling, overreach, and damage to my property.) Desired Resolution:Delivery of remaining goods without new charges Reimbursement or compensation for damaged items Resolution of overcharge caused by unauthorized pickup Assurance that no further intimidation or pressure will be applied

  Business Response

  Date: 05/07/2025

  This customer was picked up and delivered, please talk about the move itself. The broke tv you could call us and we will help you with the mover to get you to there claims asap but instead you want to leave complaints.

  @ the end of the day you got picked up and delivered and everything went great you just rather tell people about your broken tv. As much as you a person we are a business please respect us like we respect you.

   

  Thank You,

  Menards Moving

  Customer Answer

  Date: 05/28/2025

  It has now been 3 weeks and we still have not heard anything back from the business or been offering the type of resolution for our damaged items and for our missing items, we respectfully ask that the BBB take further action into resolving this complaint with the company.

  Business Response

  Date: 06/11/2025

  please give us a call so we can talk about your issue

  Business Response

  Date: 06/11/2025

  give us a call so we can talk

  Business Response

  Date: 06/11/2025

  give us a call we will help you with the issue 

  thank you

  Business Response

  Date: 06/11/2025

  give us a call we will do our best to help

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23288535
  
  I am rejecting this response because:
  This response grossly misrepresents the reality of my experience. The issue was never just a broken television. I am declining the proposed resolution because the delivery was incomplete, significant items remain undelivered, and the company is attempting to extort an additional funds beyond our agreed-upon amount before releasing my belongings. 
  
  Here is a summary of the serious and ongoing issues with Menards Moving & Storage and their associated carriers:
  
  1. Incomplete Delivery: Only part of my items were delivered. The remaining portion is being held hostage while they continue to demand $3,300 up front via Zelle or cash, despite the fact that the original agreement did not include this amount. I have never signed or agreed in writing to this revised figure.
  
  
  2. Improper Handling & Damages: Several items already delivered arrived damaged, including two dressers, an entertainment center, an office chair, and a broken glass desktop. This was not a professional deliverythe truck arrived with one person who required my assistance to unload. This was supposed to be a no-touch freight move.
  
  
  3. Unprofessional & Threatening Behavior: The dispatcher (***) repeatedly pressured me to sign a new contract under duress and threatened that if I didnt agree, they could return my items to ****** or withhold delivery. Ive provided screenshots and transcriptions of these interactions.
  
  
  4. Lack of Communication & Timeline Failures: I was told the remaining items would arrive on Sunday. Four days passed with no communication until I was suddenly given a 24-hour notice followed by a demand for payment again. This kind of manipulation is unacceptable.
  
  
  5. Evidence of Bad Faith ******** Practices: They picked up all items from my storage unit, despite clear instructions to limit the move to only pre-agreed inventory. The extra items are being used as justification for these inflated fees. This was never authorized and is now being used against me.
  
  
  6. Misleading BBB Reply: The company's reply here minimizes the situation, incorrectly claims everything went great, and attempts to shame me for filing a legitimate complaint rather than offering any genuine assistance.
  
  
  
  This matter is about more than broken items. Its about incomplete delivery, unauthorized charges, intimidation, and abuse of business practices. I am prepared to submit evidence, including:
  
  Photos of the damaged items
  
  Screenshots of threatening texts and Zelle payment demands
  
  Transcripts from recorded calls
  Screenshots of the transcripted calls and the photos or beyond the allotted limit
  And will have to be converted to .zip And can have them readily available

  I should also add that I have also been contacted by another party claiming to be from a Wise guys. Movers and requesting I pay $3,825 who have sent me an actual bill of lading and have advised me to only pay them at the time of delivery, I'm prepared to show proof of the transcripted calls and the text messages received by them as well. 
  
  I respectfully request this complaint remain open and escalated as unresolved. I will also continue working with the *****, ************************* and law enforcement where necessary.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23288535
  
  I am rejecting this response because:

  I have made numerous calls and i have sent numerous messages and have not gotten any response.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/12/2025

  Owner,

  please give me a call directly 

  Thank You

  Sincerely 

  ****** ******

  ************

   

  Customer Answer

  Date: 07/04/2025

  The owner Menards, moving and storage reached out to me personally to apologize for the situation. He cleared up specific details about the arrangement and then gave compensation for the items that were damaged and for the time spent.