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Business Profile

Construction Services

Marlin Construction Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

This profile includes complaints for Marlin Construction Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Marlin Construction Group, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gave $2000 deposit 1.5 yrs ago to repair roof and kitchen ceiling. Received many excuses including being incarcerated. I have him the benefit of the doubt. Now he's out and still making promises and excuses. I asked for money back or do repairs.

    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Marlin was paid the below stated amount via check for service to be provided. Have not done the work or attempted to return the funds.

    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My roof was installed by Marlin Roofing. There have a multitude of issues from rotten wood left, leaking from roof to the garage. They have been here more than 4 times. Assuring me each time it was fixed. I have contacted them by phone and text. I have sent pictures as well. I am getting no response any longer. In the meantime the damage continues to get bigger every time it rains. Any repair they did to the ceiling in my garage is completely damaged beyond repair. And there is even more damage. Also the city permitted them to do their own inspection. I have tried several times to get someone from the city to do an inspection but have been refused. I need this fixed, obviously the issues are getting worse.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My roof leaks they tried to fix it to no avail i need money to fix it because I heard they are in jail.

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      roof nailed down incorrectly spacing and deeped of nails. confirmed by three independent inspection. the removal of solar pool panels and storage priver to reinstall by unqualified personnel the roofing crew. frailer to secure solar part for stoma. damage to water pipe,pool equipment. failed to clean up properly had to be called back to clean up. i picked up over 200 nail, over20 nail inside my shad.

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See all supporting documents from the beginning. Marlin roofing came and put a roof on my home, incomplete. Somehow they managed to get it to pass inspection because they did not tear any of the adhere strips on the shingles, and they did not use the correct amount of nails to hold the shingles. I contacted Marlin Roofing regarding this issue to come and either repair it or refund the finance company I used since they did not complete the job. The hurricane showed us just how terrible of a job they did. SLABS of shingles WITH the tear strips still on them were blowing off my roof. When contacting Marlin about this, they sent me an invoice saying 9/2 with a zero balance taking care of my existing balance for plywood of $115. Apparently, they do not even mention their warranty or give you any warranty information until AFTER your account is at $0. None of which was mentioned by the sales rep or the office. I attempted to contact Marlin multiple times with these issues and they are refusing to call back, refusing to reply to emails, and have even blocked me on all social media from reaching out. What Im requesting is certainly NOT outrageous considering the job is unfinished. Since Hurricane ***, I have had multiple roofing companies come and inspect my roof, and they are all coming to the same conclusion, the roof was done incorrectly, has the same quality as a 20+ year old roof, and are surprised it passed inspection.

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed a contract with Marlin to do a new roof on 7/28/21. Job was completed in Nov.. on Sept. 16 I noticed a small group of bubbles on upstairs bathroom ceiling. We called Water Works thinking it was a water leak from a water pipe or air conditioner. He said it wasnt either of those problems. When he inspected the ceiling he cut a small hole to look to see what was causing the problem. He said it was rotten plywood and that was part of the problem. He followed the drip line and saw it was coming from where the wall connected to the roof. No step flashing was installed. Hence, the leak continues. On Monday we called Marlin and sent a picture. On Sunday, a 3x6 foot of ceiling fell. I sent another email and called them on Monday. They sent out someone to caulk the roof. It still leaks. We have called several times and keep getting the response that we are on the list. Meanwhile we are dealing with a leaking roof, mold, and a hole in the ceiling. I have an auto immune system disorder and this situation is making it worse.

    Marlin Construction Group, LLC is NOT a BBB Accredited Business.

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