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Business Profile

Dock Builders

Decks & Docks By Derek LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Derek P*** was paid close to 100,000 to complete seawalls on our family's lakeside properties. We dealt very kindly and patiently with him and his crew for every excuse of delay on 'completion' including health and even 'having to much fun' on vacation to report as scheduled. After supposed 'completion' the bigger job wall literally began collapsing on the first rain approximately 30+ days after - for which they ultimately blamed rain gutters if you can believe this. The other wall also began to separate on the property where there are no gutters, which is a ridiculous excuse for a water wall to collapse. Nevertheless, they made promise after promise for months to come and correct the flawed construction on their work and they never did and plain stopped responding to their obligation to construct sound seawalls leaving our family out of a whole lot money with a mess that could definitely cause damage to the home where the wall is collapsing. Pictures worth a thousand words we have. We will be pursuing them for a full refund and would never recommend using this man's company at all.

Decks & Docks By Derek LLC is NOT a BBB Accredited Business.

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