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Business Profile

Shutters

Rolladen, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/10/2024 my husband and I entered a contractual agreement with Rolladen, Inc. to purchase a NEW HURRICANE SHUTTER. ******* *., the assigned installer, came to our home and took measurements of the window, explained the installation process, timeline, etc. My husband and I signed the contract and paid the 50% deposit of $1,067.50 (check #: 2006). The final payment of $1,067.50 would be due at the time of final installation/finished work. The written contract stated "DELIVERY to take place in approximately 2 to 3 weeks." After 3 weeks had passed with no response from Rolladen, Inc., I began calling the company and spoke with ****** "***" ******* the President, Secretary and Director of Rolladen, Inc. I called/texted *** numerous times asking for the work to be completed ASAP. On one occasion *** said that he had to delay my hurricane shutter installation as his company's resources had to be diverted to areas in the ** S. hit by natural disasters. I understood and agreed that helping others in dire straits was important. After several months passed and still no contact from ***, I called Rolladen, Inc. again. This time *** said that his installer, ******* *., had been in an accident and could not install at that time. *** also said that new window measurements would need to be taken, but that he actually had the hurricane shutter available. I continued to call, but did not keep a record of my phone calls. I did text *** asking for my hurricane shutter installation to be done promptly on 9/20/24, 9/26/24, 10/7/24, 1/23/25 and 4/30/25. On 4/30/25, I texted *** telling him that having a new hurricane shutter installed by 5/31/2025 was very important to me in light of the upcoming hurricane season beginning June 1st. When *** DID NOT respond to my 4/30/25 text, I texted again on 5/20/25 requesting an appointment for the installation work to be done. I have not heard from *** or a Rolladen, Inc. representative to date.

Rolladen, Inc. is NOT a BBB Accredited Business.

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