We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roadside Assistance

RAP PRIORITY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get my reimbursement from this company since May 6, 2024 as I was wrongfully charged for a service that should've been free. Upon purchasing my car last February, I was told I would get free roadside assistance for I believe 5 years or when my car reaches 100K miles. *** card doesn't expire until 2029 and my car isn't even at 20K miles CURRENTLY! I've sent this company everything they've asked for multiple times, and even got an email saying they are going to send the billing department a request on my behalf and 10 days later after trying tor reach out, they claimed ignorance and said they had no record of my transaction. By the way, there's NO CUSTOMER SERVICE PHONE NUMBER that could help, everything had to be done by email and they have since stop responding. I had a hold charge originally for $89.00, however when the transaction cleared it was only $79.00 so I'm due $79.00 back to my credit card IMMEDIATELY! I'm not sure what screenshots are needed for this but I do have all the email correspondence between myself and the company. I will attach my original email to them with the info they claimed they needed in order to process my refund, and a picture of the card that states I have a $0 deductible for services, and the email my bank sends when I use my credit card.

    Customer Answer

    Date: 08/06/2024

    I got in contact with a ****************** who was able to successfully get me my $79.00 refund. I currently have the $79.00 check in my possession as of Tuesday, Aug 6, 2024. Thank you again ******************! 

    *****************************

    *CASE CLOSED*

    Customer Answer

    Date: 08/13/2024

    I got in contact with a ****************** who was able to successfully get me my $79.00 refund. I currently have the $79.00 check in my possession as of Tuesday, Aug 6, 2024. Thank you again ******************! 

    *****************************

    *CASE CLOSED*

RAP PRIORITY is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.