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Business Profile

Housewares

Goodman's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product on Dec 11, 2022. After nearly 3 weeks I called in and a lady told me my order was delayed due to the weather. January 2023 comes and still no product. I went and purchased 2 new sets of clippers. I called and requested my money back and the guy refunded me ****. No sir I requested a full refund!! Then this guy tells me that the order was delivered and I tell him that it wasnt delivered to me because I didnt stay there anymore. It shouldnt have taken 5 weeks nearly. And he says well it was delivered. So I want a full refund because i didnt get anything and then I call and they hang up the phone on me and dont answer my calls.

    Business Response

    Date: 01/16/2023

    Hello **************:

    I reviewed your order and it appear you entered the incorrect address online  and your order was returned to us.  We have fully refunded you.  I reviewed the call where you spoke using profanity to my female customer service agent.  She disconnected the call.  I apologize and have reprimanded her for disconnecting the call, but you may consider not using vulgar language when speaking to customer service. I apologize you were not satisfied and I will send you the screws you ordered at no charge. You have been fully refunded.  Attached is a copy of the refund, please allow 48 hours for it to appear on your card.

    *************************

  • Initial Complaint

    Date:07/23/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VERY BAD NEWS NARROWLY ESCAPED BIG INJURY OR DEATH I received your Mirro Replacement Pressure Gasket for M-0498.Myself being Quality and Reliability Engineer in ************** I could feel material of Gasket was too thin and less wide than previous gasket which worked nicely for several years. However I assumed manufacturer must have tested product reliability before putting in the market. Anyway I inserted this Gasket in the Pressure cooker lid and after putting lentils and water in the cooker I closed the lid I turned Gas burner ON and had plan to **** for 20 minutes. While waiting for it to **** I sat on Kitchen dining table drinking tea and my back was towards pressure cooker. Suddenly I heard big bang noise like explosion. I felt steaming coming on my back gave me some ***** which my roommate who was on his computer on 2nd floor and as he heard very loud noise . He rushed down found me in trouble helped me with ***** and saw pressure cooker had landed on ground. As it cooled off I saw Gasket had partly emerged out of lid out of few places which meant Gaket seal was so weak and when I opened lid the Gasket had torn at few sections. It seems manufacturer never checked product Reliability and shipped to customers an item that was not tested properly. In conclusion I should say I had a narrow escape of my life and as such I should be compensated for pain and suffering for $10000/, product should be recalled and future sales stopped I would however expect their urgent reply at earliest by email . My email is ******************************. ***********************,

    Business Response

    Date: 08/01/2022

    Please have consumer send purchase receipt so we can investigate this issue.

    Thank you,

    Customer Service


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