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Business Profile

Motorcycle Customization

Maverick's Custom Motorsports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Customization.

Complaints

This profile includes complaints for Maverick's Custom Motorsports's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maverick's Custom Motorsports has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 speakers online on January 9, 2025. Today is January 18, 2925 and my order still says it is being prepared. I have paid for this product but no delivery of product has been made.

    • Initial Complaint

      Date:09/19/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************************************ ***S680 LITHIUM VICTORY LITHIUM BATTERY - NO$548.991$548.99 Subtotal$548.99 Shipping (Standard Shipping)$35.00 Total$583.99 USD The order was canceled on 6/18/24 There was a cancelation email sent to me stating that my order had been canceled but there was not a email sent stating my expected refund of $583.99. I have tried calling, leaving messages and emailing to confirm my refund. It is 9/19/24 roughly 90 days later? Mavericks issued this cancellation because they didn't have the product posted on their website. Actually if you go to their website the Item I order is still listed for purchase.

    • Initial Complaint

      Date:07/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      front fender ordered may 7th 2025 june 18th 2024 got a email from mavricks stating they were going to refund and cancel order its now july 15th still no refund or fender and they have been paid 759 dollors for a fender i did not get or a refund for

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order at Mavericks Custom motorsports on June 24 2024 I received an email from them on June 26 stating that the items were not in stock and will not ship until mid August I immediately sent a response email for them to cancel my order and I called so I asked the customer service rep to cancel my order and after several failed attempts to get me to get something else I declined I was told it would take ***** hours to cancel I said ok so on June 28 I sent another email to cancel and a phone call still not canceled an email on July 10 to cancel no cancellation these businesses will try and take advantage of customers I just want a refund not doing business with these people ever again

      Customer Answer

      Date: 07/11/2024

      Please cancel complaint they refunded me on 7-11-24

    • Initial Complaint

      Date:05/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order for a speaker adapter on Feb 10th 2024 and was lied to about the status of the order for 3 months before I asked for a refund and then was emailed immediately notifying me that they processed the order only for them to run me around for 3 months prior. I still would like to be refunded

    • Initial Complaint

      Date:11/27/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $335 for two beyma speakers, but after 3 weeks of being lied too, I still havent received the merchandise I paid for. Im requesting either full money refund or the product that I paid for.

      Business Response

      Date: 12/29/2023

      Customer claims that he was lied to about a shipment when he was actually given detailed information about his package and shipping. As explained in detail to the customer over the phone and via email, his package was shipped from the manufacturer directly, and the package was lost in transit. As a courtesy instead of making him wait for an investigation to be completed we made the manufacturer send out a direct replacement as soon as we identified the package was missing. Additionally, this delivery has already been completed at this time 

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a harley ******** exhaust from there web site that stated it was in stock only to find out two weeks later it was not. Another week went by and I then asked for a refund, they said in an email to me they would issue the refund in ***** hours. That hasn't happened and it's been 10 days after the 48 hour's.

      Business Response

      Date: 12/29/2023

      Customer was made aware there were delays with exhaust finish. Customer agreed to wait. After several weeks customer requested a refund. Refund  has been issued. 

    • Initial Complaint

      Date:02/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order an AMPLIFIER. I opened the box and that is it, but I never unwrapped the amplifier. I also paid full price for 2 tweeter that were open and missing parts. I have returned that product (amplifier) and still awaiting on a refund after 5 day of them recieving the item.

    Maverick's Custom Motorsports is NOT a BBB Accredited Business.

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