Complaints
This profile includes complaints for DimeCuba Travel's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On october 2 we bought a motorcicle for a family in ****. We paid $2,700 in cash. They said that it will be there before the end of the month. We call several times and we received multiple excuses not sending the motorcycle. On December we requested our money back. We received a letter stating that we need to wait 10 working days to obtain an approval and after that it could take 30 more working days to received the money back. Due to the holidays it could take more than 2 months to received our money. They already have our cash money for more than 2 months. They will have our money more than 4 months if they returned. That an scam and also illegal.
Business Response
Date: 12/31/2024
Hello,
Apologies for the delayed response. This issue has been resolved. As explained to the customer at the time of purchase, the shipping date is not within our control. Understanding that the customer was not willing to wait, we have proceeded to issue a full refund of the cash payment on December 11, 2024.Customer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:08/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid around $2000 for a service with Dime **** using my credit card, I did not receive the service not even received my money back, I paid for buying and delivering a motorcycle to my brother in **** and paid interest rates on my credit card. I want all this money back.I hope to hear from you soon.Thank you ********************* ****************** ************Business Response
Date: 12/08/2023
Our client, ***********************, purchased an Electric Motorcycle for their family in **** for a total value of $1885.57 USD. Our importation service was affected by delays due to Covid-19, resulting in delayed delivery times. As a consequence of this situation, the customer initiated a chargeback with their bank for the amount of $1000 USD. Subsequently, they contacted us requesting a full refund, which was not possible as we were in the process of disputing the chargeback, which in turn was hindering the shipment of the motorcycle.
We explained this situation to the customer and made several attempts to refund the remaining amount they had paid ($885.57 USD), which the customer did not accept. We have repeatedly tried to communicate with the customer to find a resolution. Our customer-focused policy is always aimed at providing solutions to our clients. Therefore, after resolving the dispute, we have reviewed the case and will proceed with refunding the customer the full amount of $1885.57 USD, corresponding to the total amount they paid.
To complete the refund process, we kindly request that the customer, ***********************, provides the necessary information for the transaction. We would appreciate it if they could provide relevant details, such as their banking information or any other necessary data to facilitate the refund of the total amount of $1885.57 USD. We are committed to resolving this situation effectively and ensuring a satisfactory experience for our customer. We look forward to their prompt response and cooperation.Customer Answer
Date: 12/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:09/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I buy 2 tickets ,me and my daugther whit 6 years old,the airline United cancelled the fly in the last moment,i have to call the agency for change the dates ,they don,t let me do it by myself ,because was thru a agency,they never did the change, i was with my daugther all day in the airport ,from 4 am to 5 pm,and i have to buy a New 2 tickets with somebody alse for my vacation,and 2 month later i still waiting for my **** what i did spend with that agency,all the time they give me a diferent excuses,and now they do not picking the phone anymore ,i am a worker women with 2 kids i need my money,Can you please help me with that thanks *** muchBusiness Response
Date: 10/13/2022
On August 5, the client ***************************** and her daughter *************************************,
suffered the cancellation of their flight from ****** to ******* with UNITED AIRLINES (Reason: Flight Canceled due to bad weather)
Affecting your next departure with the airline SUNWING AIRLINES on the route: ******* - *******.
At that time we try to contact the airlines to try to: reschedule the departures, get the money back or keep the ticket on hold.
Due to the type of ticket (Economy), none of this was possible in the first instance.
When trying for a second time to carry out some management, through the Amadeus ***, the airlines confirm the subsequent consumption of these tickets. (at this point we stop, since the client tells us that he had not consumed the product)
According to the airline, the flights were used.05/AUG/22 SALE 09:56 LLEGA 11:43 ****** (***) / ******* (***) VUELO UA3502 / FLOWN.
PNR: 3Q26DB
Ticket:
016-7811023220
016-7811023219
05/AUG/22 SALE 15:40 LLEGA 19:25 ******* (***) / HOLGUN (HOG)VUELO WG640 / FLOWN.
PNR: 3Q8KMM
Ticket:
169-7811023222
169-7811023221
23/AUG/22 SALE 11:15 LLEGA 14:55 HOLGUN (HOG) / ******* (***) VUELO WG641 / FLOWN.
PNR: 3Q8KMM
Ticket:
169-7811023222
169-7811023221
23/AUG/22 SALE 19:40 LLEGA 21:12 ******* (***) / ****** (***) VUELO UA3542 / NO UTILIZADO - NO REFUNDABLE
PNR: 3Q26DB
Ticket:
016-7811023220
016-7811023219
Please, see attached the *** proof
we are trying to get a refund from the airlines, but it is in their hands, and they allege that the tickets were used. We went help our client!Customer Answer
Date: 10/13/2022
Complaint: 18123274
I am rejecting this response because:
They laying and y do have the Proof,why i have to buy a New ticket if i do used the old one? .It that makes any sense too you?,I do not be able to do any change on my tickets because I DO NOT BUY THOSE TICKETS was a agency and only them Can do any change i hope that be clear now.********* from the begining was trying to avoid their responsabilities with my or my daugther after they toock my money
Sincerely,
*******************************
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