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Business Profile

Unclaimed Funds Retrieval Services

Overall Recovery, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Unclaimed Funds Retrieval Services.

Complaints

This profile includes complaints for Overall Recovery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Overall Recovery, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was repossessed by *********************** and they used this Towing company when I called to pick up my car. The company charge me $950.00 and specifically told me to bring only cash that they don't take any type of credit cards. When I took the cash to the business, they did not provide me with an itemized receipt. The only receipt they gave me was a notice of seizure and personal property inventory for $100.00. I told the receptionist that I need an itemized receipt of all $950 cash. She provided a had written paper "Release Request" saying Reposed $625.00 St $150.00 and handling $175.00. I am attaching the paper and the receipt for only showing $100.00. A towing company never charges this amount of money to towed a car. I had the money to pick up the car 2 days after it was picked up, but the credit union said that the towing company were closed Saturday and Sunday. I had to pick my car on Monday February 04, 2025. The company is doing fraudulent scam as not reporting all the cash income and defrauding the *** and over charging the amount of the towing.

      Business Response

      Date: 02/28/2025

      Good afternoon;
       Upon receiving your complaint, we conducted a thorough investigation to understand the circumstances surrounding your issue.Our findings are as follows:
      Ref:******, *****
      2019 ***** RX 350
      V#******
       This vehicle was repossessed for the second time at the request of the *********************************** on Wednesday January 29, 2024, at 11:30am. Our office did not receive a redemption order to release from the lien holder until Monday, February 3 at 10:31am. Mrs. ****** contacted our office and claimed she was not able to pick up the vehicle before the end of the day proceeding to schedule redemption for the following morning. She was advised this would not impose any additional charges
      When Mrs. ****** redeemed her vehicle, she was charged the following.

      Repossession fees Lienholder: $375.00
      Private investigator services fee Lienholder: $250.00
      Total Repossession fees: $625.00

       St/Personal Belongings: $150.00

       Handling:$175.00

      Total fees paid: $950.00

        Please note we are authorized by the lien holder to collect repossessions fees on their behalf at time of redemption, Mrs. ****** is claiming we are charging her towing fees, but her vehicle was not towed it was Repossessed due to non-payment.

       Mrs. ****** was provided with proper documentation at the time of release which she read thoroughly before signing, she requested a copy of the documents she had signed, and it was provided to her immediately with the breakdown of fees.

       Referring to Mrs. ******* claims regarding our choice of method of payment, it is legal in the State of Florida to accept cash only as a form of payment, however we do find her allegations against our company of DOING FRAUDULENT SCAM AS NOT REPORTING ALL THE CASH INCOME AND DEFRAUDING THE *** are not just a defamation and an attack on our character but also an affront to the values of integrity and trust that our company stand for. I urge all concerned parties to refrain from drawing conclusions based on unfounded claims.  Please note, if necessary, my legal team is prepared to take necessary legal action against those who have propagated these false accusations to protect my companys reputation and hold them accountable for their defamatory actions.

      Best regards,
      ********* *****
      President.

    Overall Recovery, Inc. is NOT a BBB Accredited Business.

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