Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ********************* of JJB services on May 31, 2024 to do a closet build for my walk in closet. I put down $750 as a deposit and signed a contract where he promised to refund my money if the job did not get done. He did not complete the work as promised, which was to build the unit offsite and install it in 3 1/2 hours later. He had to saw plywood in my garage, which made a mess. After 2 days, the job was not done. He said he had to order more materials. He never showed back up as promised to complete the job due to many excuses. When I asked for my deposit back, he went silent until the guy who recommended him was in touch with him. He then promised to pay me a part of it every other week. To date, he has not paid any of it. He is a compulsive liar and scammed me out of my money.Additionally, my garage door opener went missing the day he was in my garage. I believe he stole it. I also had to have someone remove what was in the closet so I could start over. Furthermore, he drilled holes and left marks on my newly painted wall. I want $750 back, plus $150 for the stress and a new garage remote, and for the 2 batteries I had to give him.

  Business Response

  Date: 07/16/2024

  Lady is absolutely insane. She is a compulsive liar and just trying to get money out of me. I told here 2 days before the job that I would have to cut at here house because I couldnt find a place. I told here before we even agreed that I might have a place that I can cut but probably not I may need to cut here and she was ok with that. She then started complaining that it was a mess which it was not. I vacuumed a the whole garage and cleaned it with a wet rag to make sure I got all the mess I made. She  paid for the materials and I started doing the job was almost complete and then I told her it would be an extra day because of the rain and she said to cancel it after me spending extra on materials out of my own money to help here out. She put her own holes in her wall and is complaining just to try and get money out of me. I do not owe here a dime she broke the contract not me. I was 30 hours into the job and 75 percent done and she wanted to cancel without a good reason. The materials are not reusable and I offered to take everything down but she refused and got someone else to do it because I couldnt do it in time. I live an hour away from the customer and was there 3 times. So if anything she should be giving me money for my time and wasting my time. I was in contact with the lady and let her know what was going on every step of the way until she started acting like she didnt want the job done anymore after I was 70 percent complete.