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Business Profile

Used and Rebuilt Auto Parts

Teddy Bear's Auto Salvage, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/7/23 purchase used engine w/ warranty paid to have installed, engine no good shop wont honor warranty unless I pay $1200 for them to install a good engine, already paid mechanic to install there damaged engine

    Business Response

    Date: 04/28/2023

    The engine was purchased from ** on March 7th 2023, after having their mechanic shop install the engine we were notified the engine had a noise in it. The vehicle was then towed to our shop, the engine was operational however did have a light tapping coming from the top of the engine. We gave the customer a choice to either receive their money back or we could order a replacment engine (we did not have another engine at the time) and offered them the option for us to install it as well. The customer agreed to have the engine replaced here and agreed to a price for installation of  $1,190.00 for labor and $75 for fluids and filters.  We scheduled the job and were just about to begin the install and they told us they had changed their mind and were coming to retrieve the vehicle. Upon arrival we offered to refund the cost of the engine back on their credit card but they said it would take to long to get the credit back on their card and asked to be refunded by check. We wrote them a check (check #*****) for $3210 a full refund of what they had paid. Normally we have to get our merchandise back to give a refund (as all companies require) but we waived the policy for them and told them after they had the engine they would purchase we would get our engine back then. They went to *************** in Trinity and cashed the check the same day. As you can see on the work order the customer and I both provided it clearly states there is no warranty on labor, ( This is a nationwide industry standard policy in the Used auto parts industry). 

    I have included in the attachment: The original work order, the work order for the refund and the Purchase Order for the engine replacement.

    We honored our warranty and refunded the customer even with not getting our merchandise back as well as giving them options to help them.

    Please let me know if you require anything further.

    ***************************

    President

    Teddy bear's Auto Salvage, Inc.

    ****************************** *******  ** 34690

    ************

Teddy Bear's Auto Salvage, Inc. is BBB Accredited.

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