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Business Profile

Windshield Replacements

Allied Auto Glass LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Allied Auto Glass replaced my windshield on my 2021 ***** CRV on January 6, 2024. In the process they pulled out the wiring harness that runs from the roof to the windshield, rendering my car inoperable. I had to tow my car to the ***** dealership to have it assessed. To repair this damage I have received an estimate of $1,189.00 from Ocean *****. I paid Ocean ***** $189.95 for the assessment and temporary fix. Allied refuses to pay for the assessment or complete repair. They admit that there was nothing wrong with the car when they started the work and admit that there were defects when they were done but can't explain how. The dealership took pictures of the damaged wiring harness and sent them to me. It's obvious that the harness was pulled hard enough to break the wiring insulation exposing the copper strands thus when they touched each other everything shorted.Resolution wanted: Return the condition of the vehicle to the condition it was when they started replacing the windshield. Pay the $1,189.00 to make the repair.*The windshield replacement was paid for by my auto insurance and there is no recourse through them.

    Business Response

    Date: 03/18/2024

    Our recalibration company said that this was pre-existing damage. We asked the customer to get his dealership to send us a description and their assessment of the probable cause of the damage. He said that he would send us the dealership info but it never came. We assumed that they explained to him that no such damage could occur when replacing a windshield.

    Customer Answer

    Date: 03/20/2024

     
    Complaint: 21271809

    I am rejecting this response because:

    The business admitted that there was absolutely nothing wrong with the vehicle when they came to replace the windshield. When they were done, the wires at the harness connection were pulled out (see pictures of pulled wires. Pictures were provided by dealership). The dealership made a temporary repair for $189 (see invoice attached). As you can see the wires were pulled from the harness. Since everything worked fine when they started working on the vehicle, how could there have been a "preexisting condition"? Logically,  they pulled the wires in the process of windshield replacement. A permanent repair needs to be made by the business. 

    Sincerely,

    *************************

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