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Business Profile

Athletic Apparel

Undersun Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product this year from Undersun Fitness. The product being their Extra Light Resistance band among others. The band snapped in October while doing some light rehab exercises, well within their warranty window. Ive attempted multiple times through multiple avenues to have the product replaced (they make it difficult to contact them regarding warranty issues) and although they responded initially, they have since not responded to a single email or message Ive sent them.

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased resistance bands from UnderSun (via ****** ) in September 17, 2023. It came with a 1-year warranty. One of the bands tore within a couple months. After looking up their customer service warranty claim process, I submitted a claim on March 13, 2024. I received a generic emailed reply from ******* telling me to use the webform which I did. Then, after not hearing anything for a couple weeks, I sent another email checking in. To date, I have sent at least 3 emails and have received no replies to either the warranty claim webform online or emails. I have filled out their contact us for in their website multiple times and received no replies. I also tried to call but the 800 number did not go through. Your help would be MOST appreciated!

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a band set from the business in Jan 2022. At the time of my purchase the business had a lifetime replacement warranty on their bands. This is one of the main reasons I purchased from this business. I have two bands that are currently failing. I noticed that on the business website they now only warranty new purchases for a year. This wasnt the case when I purchased my band set.I have attempted contact with the business multiple times and asked about the warranty situation. I can not get a straight answer and it takes forever to get a reply. I feel that the business should honor the warranty that was in place when I originally purchased the band set. I have given the business my original order number and order date but they have provided no assistance in resolving the matter.

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased resistance bands from this company (via Amazon ) in April of this year. A couple of the bands have frayed and I wanted to submit a warranty request. After emailing their customer service to find out the warranty claim process, I submitted a claim on Sept 8. After not hearing anything for a couple weeks, I sent another email checking in. To date, I have sent 3 emails and have received zero replies to either the warranty claim or emails. I have filled out their contact us for in their website multiple times and received zero replies. I even tried to reach out via Instagram and again, zero response.

Undersun Fitness is NOT a BBB Accredited Business.

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