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Business Profile

Body Contouring

Silhouette Body Contouring LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Contouring.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 7th I made a purchase on groupon for 6 laser lipo treatments. I made an appointment for September, 14th, 2023. On the morning of September 14th (9:13am) I called to confirm the address and appointment. I did not get a response. I get to the appointment and knock on the door and no one answers.After a few minutes of standing outside I call at 11:17, 11:21(left a voicemail), and again at 11:22 again no response. I then contact groupon immediately (11:38 am) and no answer I reach out again 11:39 am I get a agent by the name of ******* says he will escalate the issue when I get a response via email I am told they can not refund me because I was helped when I was not seen at all. Every time I answered with all evidence that I in fact was not seen I would get a different representative to tell me that I need to reach out to the merchant when the merchant did not answer any of my calls or return my calls from my prior voicemails. That there is nothing they can do when I went to an appointment that I never went to.I spoke to *****, sunil, *****, **********, *******, ********, ********* clearly all virtual assistants from ***** who probably have no authorization to refund me. I am furious that groupon can house scammers like this and do nothing about it. I just want to be refunded My full amount of $78

Silhouette Body Contouring LLC is NOT a BBB Accredited Business.

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