Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a stolen car and took my down payment and left me in debit with the bank I called them to see if they paid back the bank but no response

  Business Response

  Date: 08/24/2023

  Subject: Addressing Your Concern About Your Recent Car Purchase
  Dear ***************************,
  I hope this message finds you well. I would like to personally address the concerns you raised regarding the car you purchased from us. I understand the distress you must be feeling, and I want to assure you that we take these matters very seriously.
  First and foremost, I want to emphasize that we source all our inventory through reputable channels, primarily from Manheim Auto Auctions,which is a well-known and trusted marketplace for used vehicles. Each car we acquire goes through a thorough screening process to ensure its legitimacy and legality.
  I understand that the suggestion that the car you purchased might be stolen is alarming and distressing. However, I would like to share some insights into our sourcing and quality control procedures to reassure you that we are committed to delivering reliable vehicles to our customers.
  Auction Source: As mentioned, we purchase all our vehicles from Manheim Auto Auctions, a reputable and widely recognized platform in the automotive industry. Manheim follows strict protocols to verify the legitimacy of the vehicles being auctioned, including title checks and ownership verification.
  Title and Ownership Checks: Before purchasing any vehicle, we perform comprehensive title checks to ensure that the vehicle has a clean and legal title. This is a crucial step to avoid any potential legal complications or ownership disputes.
  Vehicle History Reports: We also obtain detailed vehicle history reports for each car we consider purchasing. These reports provide information about the car's previous owners, accidents, and other important details that help us assess its history.
  Liability and Legal Compliance: We are fully committed to complying with all legal requirements and ethical standards. Engaging in any form of illegal activity, such as selling stolen vehicles, goes against our core values and principles.
  What really happened is that you did not make your 1st payment to your financing company, so we had to buy back your contract from the bank.
  So yes, we have paid the bank under 1st payment default by customer.
  Sincerely,
  ***************************
  Owner
  ************** LLC
  

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20380964
  
  I am rejecting this response because: you guys refuse to give me the rest of my refund and lie to my face saying that you guys will call me back and never do you guys did it before and I knew you guys were going to do it again this is why I do not think you guys are Responsible not to keep a promise yes, you guys are disrespectful. I still have messages of you guys responding to me through text and threatening me to bring in the car key. and I dont think anyone seriously sincerely buy a car from you the way you disrespect people me respectfully I dont think I should forgive you guys you guys took my car, my money and my dignity, including The fact that my credit is super low because of you guys my credit was at 650 when I went to you guys Now my credit went to a 400 and Im slowly building it up back, so honestly, I dont forgive you guys you guys miss my hopes and *********** my credit Have a great day
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/28/2023

   

  Maybe you missed the second part of our response so here it is !

  you did not make your 1st payment to your financing company, so we had to buy back your contract from the bank.
  So yes, we have paid the bank under 1st payment default by customer.

  1st payment default!!!!

  You defaulted on a loan!

   

   

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20380964
  
  I am rejecting this response because:
  
  Sincerely, I have proof and evidence that I paid it so please come with something else I spoke to the bank infront of you and a officer over heard the bank so the things you saying is straight lies and I was supposed to get the other half of my down payment I will take everything down you told me if I bring the key you guys will give me my down payment and I did but you guys gave me only half of my payment and Im still waiting for the other $1,500  Im waiting for you guys to be the bigger person but you guys are just proving me right that you guys are wrong and disrespectful and lying to me and other people that goes to you thank again for everything but if you want me to take this down Ill would love to get the rest of my down payments and promise to take it down thank you and goodbye 
  
  ***************************