Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the dental office on 5/18 to cancel my appointment, after I had been in the emergency room the same morning until 3am due to pregnancy complications. I advised the office of this and was told that it was understood and canceled. Moments later, I received a call from ***** who advised me that I would be charged a $45 cancellation fee because it was my 2nd same day cancelation. (NOTE: The first time was due to COVID, which they had also been understanding of). I told ***** that I had proof that I was to remain on rest at home and that the ** visit was not expected nor planned. She said someone would contact me. The next morning, 5/19, around 9:30, I called back and spoke with ***** again to see if I could speak with someone. She stated that the dentist would need to answer any more questions and that he has decided to charge me $50 now instead of $45. I believe this to be due to the fact that I left a review on ****** the night before. I told her that was not acceptable because I never signed to nor agreed to this $5 increase. She told me that she could not tell me anymore than that. I then called back a few moments later and asked her if the office was part of the South Florida *************************** because I wanted to file a claim and needed to know which route to take. She said she was not allowed to tell me anything else and to call back on Tuesday when *******, the office manager, would return. She said the doctor will not allow her to answer any more of my questions. As a result, I have contacted ****************** of *********** and Consumer affairs.