Complaints

This profile includes complaints for Phoenix Ecom's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Phoenix Ecom

  3837 Hollywood Blvd Ste A Hollywood, FL 33021-1243

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  Phoenix Ecom

  500 N Dixie Hwy Ste 7 Hollywood, FL 33020-7412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** over 70k to get and manage an Amazon store for me.After a year and a half and two stores being deactivated for fraud and other wrongful actions, I never got store. He refuses to refund money even for the inventory that was purchased. There are multiple lawsuits and criminal charges being filed against *********************** for fraud and internet crimes. People need to know, this guy is a criminal and a thief before he gets his teeth into them.

  Business Response

  Date: 05/20/2025

  ******, its unfortunate that things have come to this, but we need to set the record straight. Your claims are not only inaccurate but fail to disclose key facts that paint a very different picture.

  1) Threats and Legal Action: Youve consistently threatened me and my teamboth privately and publicly. You filed legal action against us, which was immediately dismissed by the court. That speaks for itself.

  
  2) Support After Account Issues: When your original store was shut downdue to actions outside of our controlwe went above and beyond by providing you with an aged replacement store and purchasing tens of thousands of dollars in inventory to help you recover and succeed.

  
  3) Continued Hostility: Despite our efforts, you remained hostile and unprofessional, continuing to harass us through online forums and review platforms, including the BBB, even after we tried to resolve things professionally.

   

  
  4) Policy Violations: You knowingly accessed and linked your old, deactivated Amazon store to a new onedirectly violating Amazons policies and our advicewhich ultimately led to the issues you now blame us for.
  

   

  5) Ongoing Defamation: You've launched a campaign to defame us across the internet under various names, and unfortunately, this review is just one more example of that behavior.

   

  
  We stand by the services we provided and the lengths we went to in an attempt to deliver resultseven when the setbacks were a result of your own decisions. We're confident that any third party looking at the full picture will see where the truth lies.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 21873698
  
  I am rejecting this response because:

  This is typical of ***** ****** and Phoenix Ecom. Twisting facts and not taking responsibility. I will address each statement.

  1.  Legal threats and action: I have kept you informed of the actions I am taking to recover the money that was stolen from me and others.

  The action filed, was just for the venue. It was in no way dismissed. I will be filing again in *******. You have multiple lawsuits filed against you and you have either settled or are still in process of litigating.  Yes, these facts definitely speak for themselves.

  2.  Support after Account Issues: The store you setup for me was closed the same day it went online. I have a statement from ****** that the reason the store was closed permanently and myself banned from the Amazon platform, was because the modems that were put in the store were stolen and/or counterfeit.

  Yes, you did setup a second store which was never activated due to previous owners information still being on the store. The store was never scrubbed. I spent hours on the phone with ****** trying to fix things so the store could be used again. ****** requested a bill of sale to be able to completely scrub the old owners information and said that they could not change this information without the bill of sale. I asked ***** repeatedly for this bill of sale. He brags about how much money he spent. yet, the store was never operable due to ***** refusing to give  a bill of sale. I have text mssgs where ***** refused to give the bill of sale and of Amazon requesting it.

  3.  Continued Hostility:  As I have explained in first two points, you have done nothing to fix the situation. As far as "harrassment", I am pursuing all avenues to get justice and whatever amount of money returned to me. If letting people know what happened to me, and to many many others, so that they dont make the same mistake of getting into business with you and losing all their money. And, if informing all law enforcement agencies and Attorneys of your activity is harrassment ( 

  Customer Answer

  Date: 06/02/2025

  4.   Policy violations.  This is just a flat out lie.  I had one store that phoenix ecom setup and was then shut down and banned from platform due to stolen and/or counterfeit goods being put into the store. This information came straight from ******. Bottom line, I paid Phoenix Ecom $15,000 for an Amazon store that was never delivered. Whatever excuses, whatever lies, there never was a store delivered at all.  Also, I paid $****** for inventory. That money supposedly went to Black Eagle modems that the second they were put into my store, ****** flagged the merchandise as stolen and shut the store down.  I never received ****** in inventory and I never received a refund of this money either. 

  5. Ongoing Defamation:  You took over $50,000 and walked away never delivering anything promised as per contract. Not a store or the inventory that was purchased. Add to this, that I am by far not the only person filing complaints, lawsuits and charges (these are all public record for anyone choosing to investigate further), goes to this is not defaming, its calling a spade a spade and warning people about who you really are, how you conduct business and hopefully, keep them from being harmed by you and your criminal enterprise. 

   

  The fact that you repeatedly lie about the facts, refuse to make things right, and then straight faced say that you stand by your services tells the general public everything they need to know about your business. Yes, a third party will definitely see through the lies and deception. We will get that day.

  Business Response

  Date: 06/02/2025

  Response to Complaint:
  We respectfully disagree with the statements made in this complaint.

  Attached is evidence of us communicating via email about the most recent store that we transferred over to him.  

  
  We are submitting this statement in response to a review that we believe is not only misleading and incomplete, but also defamatory and in violation of Trustpilots guidelines. Below is a detailed breakdown of the facts, supported by internal documentation and communications.
  1. Full Delivery of Services
  The complainant did receive a fully operational Amazon store, configured and launched by our team. This included:
  A complete storefront setup
  Product listings
  Access credentials
  Ongoing communication with our support team throughout the onboarding process
  The claim that nothing was delivered is demonstrably false. We have logs of extensive communication and service delivery throughout this period.
  2. Amazon Flagging Not Uncommon and Addressable
  While the original store was flagged by ****** (a situation that can occur for various reasons, often temporarily), we immediately offered our assistance to resolve it. This client refused to cooperate with the remediation process and instead escalated the situation with hostility, cutting off all constructive dialogue. It is unreasonable to fault us for an issue we were actively trying to fix, especially when the client declined to engage.
  3. Replacement Store and Inventory At Our Expense
  Despite the breakdown in communication, and in an effort to go above and beyond our contractual obligations, we created a second Amazon store for the client from scratch and procured and shipped an entirely new set of inventory to support that store.
  This additional effort came at a significant cost to our company, totaling tens of thousands of dollars, including:
  Inventory valued over $18,500
  Additional platform setup and admin hours
  Fulfillment and logistics costs
  We did all of this at our own expense, as a gesture of goodwill and to do right by the client despite their increasingly uncooperative stance.
  4. False and Defamatory Claims
  The review falsely states that we walked away or took $50,000 and did nothing. This is an outright misrepresentation. We delivered two stores, provided ongoing support, and shipped substantial inventory and we have documentation to prove it.
  We are now being unfairly harassed by this individual despite our best efforts to resolve the matter. His public claims have crossed into defamation.
  5. Conclusion
  We regret that this business relationship ended poorly, but we categorically reject the narrative being pushed by the complainant. We made every possible effort including going far beyond what was contractually required and we did so at a financial loss to protect our integrity and reputation.
  The review in question is not only false, it actively misleads potential customers and unfairly damages our business. We respectfully request that BBB remove it in accordance with your guidelines on non-genuine reviews.

  
  

  Business Response

  Date: 06/02/2025

  Attached is further evidence, dating back to 2023, clearly showing that our company consistently went above and beyond to resolve the clients issues and deliver a positive outcome well beyond what was contractually required.

   

  1. Legal Action Misrepresented
  The complainant continues to suggest that we stole money a highly inflammatory and baseless accusation. No money was stolen. We rendered services and delivered products, and we have documented evidence of this.
  The only legal action referenced was an initial filing to determine venue jurisdiction. It was not dismissed on the merits, and no court has ruled against us. We are aware of no legitimate judgments filed, and we are prepared to defend ourselves against any false or frivolous claims.
  It is defamatory to publicly claim we are involved in multiple lawsuits without evidence. If such legal action exists, we request formal documentation. Otherwise, these are unverified and misleading accusations meant to intimidate and tarnish our reputation.
  
  2. Amazon Store and Inventory Claims Are Inaccurate
  The first Amazon store was set up, activated, and stocked with inventory we procured at our own expense, valued at over $18,500. The account being flagged or banned by ****** is not uncommon in e-commerce and is often reversible. The complainant chose not to engage with our support in resolving the matter.
  The claim that ****** said the products were stolen and/or counterfeit is categorically false. All inventory was purchased from ********** retail sources like Best Buy, and we have receipts and proof of purchase. No formal documentation has ever been provided by the complainant showing ****** made such a statement. If ****** provided such a claim, we request to see the actual statement, not paraphrased interpretations.
  A second store was created and delivered, again at no extra charge. The complainant claims the store was never scrubbed and that we refused to provide a bill of sale. In reality, the store was transferred, and we attempted to assist with scrubbing and documentation. We have records of the complainant becoming increasingly hostile and uncooperative refusing to follow recommended support steps and using threatening language.
  
  3. Hostility and Defamation
  We reject the characterization of our conduct as doing nothing. We:
  Set up not one, but two Amazon stores
  Procured and shipped tens of thousands of dollars in inventory
  Provided continued support even after aggressive and unprofessional communication from the client
  Attempted to resolve issues through cooperation and good faith
  What we are now experiencing is not a pursuit of justice it is a deliberate campaign of harassment and defamation.
  Making unfounded legal threats, repeating false claims in public forums, and attempting to damage our business through misinformation is not justice it is libel. We have begun documenting these communications and statements and are reviewing them with legal counsel for potential defamation and business interference claims.
  
  4. Final Statement
  We pride ourselves on transparency, fairness, and professionalism. While not every business relationship ends positively, we went far beyond our obligations in this case and did so at a significant financial loss to try to make things right.
  We will not tolerate being falsely accused, harassed, or slandered by someone refusing to acknowledge their own role in a failed outcome. We remain open to constructive dialogue, but we will not hesitate to protect our business and reputation against malicious and unfounded attacks.

  Customer Answer

  Date: 06/03/2025

  It is clear ***** you, and your cohorts are of low character and have no integrity. I will set the record straight AGAIN.
  Yes, you set up a second store, after the first one was shut down because you knowingly put stolen/conterfeit merchandise in my store. This caused the store to be shut down on the first day of operation. After that, any of my information that was used in that store could not ever be used again on an Amazon platform i.e. my LLC, my name, phone numbers none of it.  I had setup a new company and this company could not be associated with me in any way shape or form. Creating alot hardship and forcing me to behave in a criminal manner deceiving Amazon. All of this was due to you getting my store store shutdown due to criminal activity.
  Now you did attempt to setup a new store, an "aged" store which had ******* Nuburo's information in it, as the owner. As I stated before, I had to spend hours on the phone with ****** trying to fix the store and make it operable. During this time, you, Jaxx, and anyone else at Phoenix were unreachable. after 18 days, finally you responded. I told you that everything would be fixed if we could give ****** a bill of sale showing ownership of the store has changed from ******* Nuburo to myself. I asked on three different occasions. You flat out refused. Even getting belligerent saying I had no right to a bill of sale. How does that work *****? I paid you 35k for an operable store. You "supposedly" purchased this store to give to me. How is a bill of sale not required?  That is all that was needed to get the second store online. It never did go online and is still sitting somewhere unusable.  

  I love that you keep talking, every time you do you expose yourself in another lie...like this one.

  You claim that you built the second store from scratch using thousands of your own dollars right? just read above its all there. Yet,  on June 2nd, yesterday in your statement, you said (I will just copy and paste your own words.)

  2) Support After Account Issues: When your original store was shut downdue to actions outside of our controlwe went above and beyond by providing you with an aged replacement store and purchasing tens of thousands of dollars in inventory to help you recover and succeed. 

  So which is it *****? you built a store from scratch or you bought and aged store? I dont think you have any idea what you did or didnt do. The lies are getting to hard to keep up with.  Truth is, it was an aged store. That doesnt really matter either, because neither store ever went online. Bottom line *****, I paid 35k for a store which I never received. You have refused a refund which makes this fraud.

  The ****** given to you to purchase inventory. I never received the inventory nor a refund. I have **** ****** (your father and attorney) on record saying that neither ***** ****** and phoenix rizing, phoenix ecomm had anything to do with A & J warehouse. The company that you claimed at one point was responsible for the ******k in inventory disappearing. Well, as it turns out, **** is the registered agent for A & J Warehouse. This constitutes embezzlement. and also, shows that **** was Lying as well.  This is just the tip of the iceberg with you guys. I will save the rest for litigation, where I will not only be asking to recover all losses, but also attorneys fees, expenses and all damages.  

  As promised *****, I will continue to post on as many forums as I can to warn to  the public about how you guys operate. To hopefully prevent them from being injured by your criminal enterprise. I am also aware that you are now trying operate under other assumed business names:

  Blackridge Capital                             Phoenix Rizing

  Blackridge Capital Management

  Hack Distribution

  Phoenix Ecom

  You should know that I will be posting on all of these businesses as well. For anyone reading this, I have had several people reach out to me after seeing my posts. If you have questions like how best to press charges if you have been victimized or would like to contact other people to whom this same story has happened, you can reach me at ********************************.  There is a fairly long list of victims, their posts are out there. There are several lawsuits some pending, some have been settled. ***** has not won a lawsuit yet. This says a lot about the validity in their claims of innocence. Also, on Trustpilot and other such platforms (which ***** referred to yesterday), I have a former employee of Phoenix Ecomm that will be testifying, he states that all the 4 and 5 star ratings on those sites come from employees and family /friends. He said that the employees were basically made to do it so that their ratings would be higher. Like I said, we will just have litigate this out, this just the tip of the iceberg. There is also a large corporation who has filed against ***** and these companies.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 21873698
  
  I am rejecting this response because:

  It is clear ***** you, and your cohorts are of low character and have no integrity. I will set the record straight AGAIN.
  Yes, you set up a second store, after the first one was shut down because you knowingly put stolen/conterfeit merchandise in my store. This caused the store to be shut down on the first day of operation. After that, any of my information that was used in that store could not ever be used again on an Amazon platform i.e. my LLC, my name, phone numbers none of it.  I had setup a new company and this company could not be associated with me in any way shape or form. Creating alot hardship and forcing me to behave in a criminal manner deceiving Amazon. All of this was due to you getting my store store shutdown due to criminal activity.
  Now you did attempt to setup a new store, an "aged" store which had ******* Nuburo's information in it, as the owner. As I stated before, I had to spend hours on the phone with ****** trying to fix the store and make it operable. During this time, you, Jaxx, and anyone else at Phoenix were unreachable. after 18 days, finally you responded. I told you that everything would be fixed if we could give ****** a bill of sale showing ownership of the store has changed from ******* Nuburo to myself. I asked on three different occasions. You flat out refused. Even getting belligerent saying I had no right to a bill of sale. How does that work *****? I paid you 35k for an operable store. You "supposedly" purchased this store to give to me. How is a bill of sale not required?  That is all that was needed to get the second store online. It never did go online and is still sitting somewhere unusable.  

  I love that you keep talking, every time you do you expose yourself in another lie...like this one.

  You claim that you built the second store from scratch using thousands of your own dollars right? just read above its all there. Yet,  on June 2nd, yesterday in your statement, you said (I will just copy and paste your own words.)

  2) Support After Account Issues: When your original store was shut downdue to actions outside of our controlwe went above and beyond by providing you with an aged replacement store and purchasing tens of thousands of dollars in inventory to help you recover and succeed. 

  So which is it *****? you built a store from scratch or you bought and aged store? I dont think you have any idea what you did or didnt do. The lies are getting to hard to keep up with.  Truth is, it was an aged store. That doesnt really matter either, because neither store ever went online. Bottom line *****, I paid 35k for a store which I never received. You have refused a refund which makes this fraud.

  The ****** given to you to purchase inventory. I never received the inventory nor a refund. I have **** ****** (your father and attorney) on record saying that neither ***** ****** and phoenix rizing, phoenix ecomm had anything to do with A & J warehouse. The company that you claimed at one point was responsible for the ******k in inventory disappearing. Well, as it turns out, **** is the registered agent for A & J Warehouse. This constitutes embezzlement. and also, shows that **** was Lying as well.  This is just the tip of the iceberg with you guys. I will save the rest for litigation, where I will not only be asking to recover all losses, but also attorneys fees, expenses and all damages.  

  As promised *****, I will continue to post on as many forums as I can to warn to  the public about how you guys operate. To hopefully prevent them from being injured by your criminal enterprise. I am also aware that you are now trying operate under other assumed business names:

  Blackridge Capital                             Phoenix Rizing

  Blackridge Capital Management

  Hack Distribution

  Phoenix Ecom

  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested with this company ****** dollars with the promise of a 60/40 profit split. At the time they were taking part in drop shipping, which Amazon eventually shut down. It was in my first week of the investment. ***** reached out and offered to create an FBA store free of cost and i invested another ***** k in inventory. Within the first month of selling my amazon store was shut down completely and locked with 4 k inside of my account. ***** cut off communication completely and removed me from the Skype chat. I send emails to try and get an update and they go unanswered. Not one person ever reached out to update me or make me feel comfortable that they were finding a resolution to the matter. I asked for a refund of initial investment and that went unanswered as well. Will be seeking legal counsel soon as the 2 year money back guarantee is up now in October.

  Business Response

  Date: 05/20/2025

  We appreciate the opportunity to respond to this complaint and take all client concerns seriously.
  The client initially invested $25,000 into our managed e-commerce program, which at the time involved a dropshipping model. Shortly after their store launched, ****** made sweeping policy changes affecting all sellers using dropshipping methods, including our clients store. In response to this unexpected shift, we proactively offered to transition the client to an *** (Fulfilled by ******) model at no additional service chargean offer the client accepted, and they contributed additional funds toward inventory.
  Unfortunately, the *** store encountered its own challenges, including an unexpected account suspension by ******, which we understand was frustrating. While we recognize the client feels communication ceased, our records indicate that updates were provided during the transition period. However, we acknowledge that follow-up may not have met the clients expectations, and for that, we sincerely apologize.
  As Amazons policies continued to evolve, we made the decision to transition away from this particular service model, recognizing that it was no longer viable. We offered the client the opportunity to move into alternative models that complied with Amazons updated standards. Unfortunately, rather than working with us toward a new solution, the client responded with ongoing hostility, which limited our ability to support them further.
  Its also important to clarify several key points regarding the terms of our agreement:
  There is no clause in the contract that promises or guarantees a refund.
  The upfront fees paid are used to fund operations, including employee labor, and infrastructure to support the clients business. We do not simply hold those funds in reserve.
  Lastly, we would like to reiterate that any funds within the ****** account are managed and controlled solely by ******. We have no access to or control over those funds, especially in cases involving account suspensions.
  Our team has consistently acted in good faith throughout this process. While the situation is unfortunate we did not run away from our problems and are happy to continue to communicate with the client and work towards a resolution that benefits both parties.

   

• Initial Complaint

  Date:02/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a service and I signed a contract with Phoenix Rizing Corp. more than a year ago about a ******** automation service, that he is going to build, and run ******** stores on my behalf for a 70/30 profit split, and on the contract we signed that I will pay him up front $15,000 for the service of creating and running ******** stores on my behalf with a condition that if he fails to successfully create and run the stores which means that I won't earn back the upfront money that I paid him, he will refund it to me the money,(as seen in the attachment Section 4)A year passed and it was not successful and I did not earn a ***** from this whole partnership, I requested from him a refund, but he first started to say that he was now in a difficult situation and he couldn't give me any money back, a while later I again asked him maybe he gives me something so I could pay off my bills, he got angry and he said that I don't understand how business works and I should stop communicating with him,

  Business Response

  Date: 05/20/2025

  We appreciate the opportunity to respond and take all concerns seriously.
  The client entered into a service agreement with Phoenix Rizing Corp. for a ******** automation program. Under this agreement, the client paid $15,000 upfront for the setup, infrastructure, and ongoing management of a ******** storefront. The agreement also included a 70/30 profit split, with 70% of any net profits going to the client and 30% to our company.
  While the client refers to Section 4 of the agreement as containing a refund clause, it does not provide for a guaranteed refund simply due to lack of profit. It instead outlines that we are committed to building and operating the store in good faith. The funds paid up front were used immediately to cover startup costs including staffing, sourcing, systems, and operational tools required to run the store. These funds are allocated as part of the service infrastructure and are not held in reserve for refund purposes.
  The clients store faced setbacks due to significant changes in ****'s commerce policies, which disrupted many ******** sellers during that time. Despite these external challenges, we remained committed to the clients success and even offered to transition them to an Amazon-based automation model at no additional service fee. We provided years of ongoing service, resources, and supportdespite no new compensationbecause we were committed to making the venture work.
  Unfortunately, rather than work with us toward a mutually beneficial resolution, the client became increasingly fixated on a refund and unwilling to pursue reasonable alternatives. Contrary to the clients statement, we did not respond with anger or hostility. After numerous conversations that failed to produce progress, we redirected communication through our legal counsel to keep things professional and organized.
  To clarify:
  The contract includes a 70/30 profit split, which applies to net profits only.
  There is no clause that guarantees a refund if profits are not realized.
  All services, staffing, and operational resources were provided in accordance with the agreement.
  Funds within Meta or associated platforms are not held or controlled by us.
  We remain open to a good-faith discussion regarding next steps if the client is willing to engage constructively. However, a refund under the current terms is not warranted.

  Customer Answer

  Date: 06/10/2025

  To start the story, I did not reach out to this guy or company; he found my information somewhere and got in touch with me, trying to persuade me. He called me non-stop to push me to sign up for an online store partnership and showed me all his proof and testimonials. I told him the whole time that I was very scared and skeptical and that I didn't have the money. So, he sent me links to apply for a loan, assuring me that I had nothing to lose because if I didn't earn back the initial investment within one year, I would receive a full refund, all of which would be signed in a contract. (All these discussions were over the phone, so I have no proof.) Throughout the entire year, his VAs tried to set up the stores we had discussed, but ******** made it very difficult and didn't approve them. There are many things a professional should have suggested, but he didn't. I even suggested something to bypass the problems, but he did not respond to my message, which means his VAs did their work, but he, as the supervisor and CEO of the business, did not put in the effort he was supposed to. He ignored me for long periods, always giving other reasons. After the year passed and I requested the refund we discussed, he initially admitted that he promised it to me and would do it if he had the money; however, he then claimed that he was in debt and couldn't process it, trying to brush me off. Eventually, I received an email from supposedly a lawyer, who was actually his father, clarifying that the contract never stated I would receive a refund. It was written in very complex language that I didnt fully understand, indicating that I could request the company not to take their share of the profit until I earned back my investment. This is clearly not what he promised me on the phone. (Additionally, before I signed, I noticed the guarantee section was missing, and when I brought this to his attention, he became very offended. He later acknowledged the mistake and corrected it; however, this indicated to me that he was scared he would have to refund me.)

  Is this considered a money-back guarantee? What's the point of such a guarantee? If the company is already earning, no one would mind waiting another two or three months to recover their initial investment, and this also wasn't his promise. Apparently, his father created this contract, and he also didn't fully understand what was written in it.

  Regarding the second part, where he offered to help me with Amazon FBA, he initially told me that I needed $10000 to start; then he lowered it to $2500. I asked for a call to discuss it, but he refused. How on earth should I invest another $2.5k with someone who doesn't want to talk with me and whose company is in debt? It was a ridiculous nonsense offer!

   

  
  

• Initial Complaint

  Date:01/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** did not live up to the contractual agreement of a money-back guarantee. My brother and I spent nearly $7000 for a ******** store that made us less than $1000 in more than a full year. I have spoken with other "clients" of *****'s that have said they are in this exact scenario. We have attempted to get the refund multiple times and have communicated to ***** directly over the phone and text and he has refused every time. When I spoke with him on the phone his answer was that he can't issue a refund right now because his money is going towards his employees. I have seen messages from his employees in *************** that indicate he doesn't always pay his employees, and is also paying them below minimum wage. I'm not claiming these are true, this is just from the messages that I have seen directly from his employees. Something does not seem to be adding up to me as far as where his money is being directed. Maybe he doesn't have access to his funds and can't issue a refund. I'm not sure what it is, but I hope this same scenario doesn't happen to others. I also hope that ***** can own up to his contractual agreement and issue the refund back to my brother and I.

  Business Response

  Date: 01/14/2024

  This is not a customer of **********************. Sad that competitors do these types of things.

  Customer Answer

  Date: 01/19/2024

  ***** responded that I was not ever a client of his company. This is a complete lie - I've been in business with him for over a year now.

  He also did the same thing to my boss at the time - signed him up for an Amazon store (even more expensive than my ******** store) and completely ghosted him and took his money as well. He was hoping for a refund as well but was unable to receive. 

  I have additional screenshots if needed, but I don't want to hurt *****'s reputation - I just want our refund. 

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21144421
  
  I am rejecting this response because:

  ***** responded that I was not ever a client of his company. This is a complete lie - I've been in business with him for over a year now.

  He also did the same thing to my boss at the time - signed him up for an Amazon store (even more expensive than my ******** store) and completely ghosted him and took his money as well. He was hoping for a refund as well but was unable to receive. 

  I have additional screenshots if needed, but I don't want to hurt *****'s reputation - I just want our refund.
  

  
  
  Sincerely,
  
  **********************

  Business Response

  Date: 02/21/2024

  So sad that people will use this platform to try and get money out of you. You are not entitled to a refund.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waiting on money from Phoenix Ecom. Haven't been paid yet. Have had great experiences with the company and everyone I have talked to and worked with there so far. Just am owed this money and not sure how I'm supposed to be paid for it.

  Business Response

  Date: 09/21/2023

  We are glad you are having a good experience so far with us. Remember, your money is held by Amazon not with us. You are on track to get your scheduled payment from Amazon every two weeks. Your payment is scheduled to initiate in approximately 4 days, and it will be sent straight to your bank account connected via amazon seller central.

   

• Initial Complaint

  Date:08/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An investment of $30,000 to open the Amazon store in which they sold their products, using their name with licensing violations. Suspended within the first two months and all I got was the runaround and lies for nine months. Nothing was done they took money from the loan company and refuse to make good on it. The father of the owner is the lawyer, and so-called Amazon expert. He is a real estate attorney, and has no experience to state that he is an expert in anything Amazon. The products that were to be shipped back to their warehouse, they decided not to even arrange return, and let Amazon just destroy it. Complete junk. I have no idea how with such ethics, they are still an operating business.

  Business Response

  Date: 09/12/2023

  ********************* is not a client of Phoenix Rizing Inc. Please reconsider posting this publicly as this false information could deter potential customers.

  Business Response

  Date: 10/17/2023

  ********************* is not a client of Phoenix Rizing Inc. Please reconsider posting this publicly as this false information could deter potential customers.

  Business Response

  Date: 10/17/2023

  Hello,

  Around a month ago I recently spoke to ****** on the phone in regards to a review posted by a *********************. ***** is not a client. We responded to the review by saying you are not a client. We then called ***************************** EXT 103 speceifically stated that the review would be taken down if ***** doesn't respond to the message you guys sent him asking him to confirm he is a client. Our rating has now dropped to a D because we "didn't respond". Which is just simply not the case. You have no idea how much this misinformation from ****** hurts our business. He said he would get back to me but when something like this happens it is very costly. We spend around 3k in marketing a day. Can someone please call us to fix this. Preferably someone in charge who makes decisions on these kind of things. ****** said on our 2nd call today that we need to prove ***** isn't a client but how do we do that? Shouldn't he be able to very easily prove he is a client of ours? Vs on our end what can we do to prove he's not ? it doesn't make sense.

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20528209
  
  I am rejecting this response because: Please see attached photo for proof of business transaction.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/28/2023

  You can clearly see this is edited.

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in august of 2022 I started a online company with a amazon store with the help of phoenix rizing as managing the the account and in return *********************** (CEO/owner) charge me an initial investment of $25000, at the time he had falsely led me saying that the account will generate 4-6 thousand in the first 6 months and **** thousand after that, the account hasn't even made **** from it has been opened till today, the account will be fully operated by ***** and his team for a 30% profit. fast forward to today my account has been shut down by amazon due to "illegal activity" so apparently amazon doesn't allow 3rd party company running the store for you, I didn't know that I would of never started it if they had told me that. they had me sign a contract base on lies and fake promises. I want you to help me get my $25000 back thank you

  Business Response

  Date: 07/27/2023

  ***** legally charged back thousands of dollars from our main supplier A&**** had to reimburse our supplier on his behalf for the fraudalent charge back. He also threatened to write a bad review on the BBB if we didn't give him the exact amount of money he requested on top of the chargebacks. I even reached out 3 months later to try to rectify the situation and he refused to fix the situation. All the proof is attached.

  Business Response

  Date: 07/27/2023

  ***** legally charged back thousands of dollars from our main supplier A&**** had to reimburse our supplier on his behalf for the fraudalent charge back. He also threatened to write a bad review on the BBB if we didn't give him the exact amount of money he requested on top of the chargebacks. I even reached out 3 months later to try to rectify the situation and he refused to fix the situation. All the proof is attached.

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date transactions are 5/04/23 = $20,000 3/05/23 (card) = $666.01 4/05/23 (card) = $666.01 4/19/23 = $8667.98 2/08/23 = $339.53 and $2313.78 Various other amazon charges due to loss of profit equaling about -$350 Total loss on this business is well over $30,000 they have failed to generate profit and have actually lost more than the money I have given. My personal Amazon account has been suspended due to illegal activity of this business. 3 Other people have conversed with me recently and they have the same story. Shut down and cutoff communication after about the period of 3 to 4 months. Profits are never recouped and communication woth the business is nearly impossible.Total losses from Interest, mental stress, and time will put this loss above ******* or more.Promised services were given poorly, illegally, and not at all after a few months and complete personal account closure. This is my complaint.

  Business Response

  Date: 07/27/2023

  Hello *******,

   

   We recently spoke on the phone and agreed to reimburse you for all the inventory because the issue was in fact on our suppliers end. We also agreed to send you free inventory in on our behalf to rectify the situation and make sure your experience moving forward with us is a positive one. 

   

  Thanks,

  Customer Answer

  Date: 07/29/2023

   
  Complaint: 20105047
  
  They did offer the new inventory and refund of $2,500 product investment, but I have not received the money yet.

  In light of the current circumstance I will not remove my complaint.

  The following main issues have not been resolved.

  Main issues include; $30,000 "franchise fee" refund refusal, illegal selling activity claim was never resolved, and negative profits over a 7 month time frame was not properly resolved, an excuse of logistical delays can only be used for so long before reasonable doubt can be expressed upon the validity of the companies' intentions. 

   I realize legal action will do me little good due to the terms of the contract and the $30,000 I paid will never be refunded unless the business has a change of heart. I will leave my complaint because I wish to allow others to know my situation and make a decision for themselves as to proceed or not with this business. As to my situation, if the business sees fit to remedy the situation, I am open to further discussion.

  Sincerely,

  *****************************

  Business Response

  Date: 08/14/2023

  We fully refunded all the inventory as requested and offered a replacement of free inventory of behalf of Phoenix Rizing Inc. for the inconvenience. All issues have been solved.

  Customer Answer

  Date: 08/15/2023

   
  Better Business Bureau:
  
  I was fully refunded all the inventory as requested and offered a replacement of $1000 of free inventory which I rejected. I accept the resolution of the complaint at this time.
  
  Sincerely,
  
  *****************************