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Business Profile

Kitchen Cabinets

Cabinet Wholesale LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Cabinets.

Complaints

This profile includes complaints for Cabinet Wholesale LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cabinet Wholesale LLC has 2 locations, listed below.

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    • Cabinet Wholesale LLC

      4100 N 29th Ave Hollywood, FL 33020-1014

    • Cabinet Wholesale LLC

      10068 NW 53rd St Sunrise, FL 33351-8068

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 25, 2022, we signed a contract in the amount of approximately $16,000 with Cabinet Wholesale to have them remove the existing, and replaced with new kitchen cabinets and countertops. Demolition was completed on 10/31/22, and installation started on 11/3/22 and was substantially completed on 11/12/22. Right away we noticed installation deficiencies with regards to the caulking, the loose bar countertop, a loose side wall, and wrong handles, and notified them. On 11/16/22, they came back to recaulk and reset the loose top. The top was not set properly on the plywood support, and by the time they tried to correct the error, the glue had ******, so they proceeded to grind down the plywood to even the face of the plywood with the countertop, and contacted their office. On 12/23/24 an installer came to install the handles and recrew the sliders in the pantry. The handles were not installed correctly, and noticed a cracked top and notified them. in January 2023, they ************* to record and document the issues. **** installed the handles. In March, they send two installers recaulk, and record and document again the issues and promised to come back to reinstall the cracked top. Between March and June 2023, I had numerous phone calls with ****** from the installation team and she promised to send someone to resolve the issues. We want the to replace the cracked countertop and replace the bartop. For the bartop, we are willing to keep it as is, but with $2,500 to $3,000 reimbursement from Cabinet Warehouse to cover for the inefficient installation. The top of page 2 of the contract indicates "All work to be completed in a professional manner, according to standard practices". Their work has been very deficient and not professional at all, and their customer service inadequate. We have asked them to have a quality control manager to come and inspect and qualify their work, but the have not. Issues have lasted too long and they act like they don't care.

    Cabinet Wholesale LLC is NOT a BBB Accredited Business.

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