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Business Profile

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Business Locate, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21191771

    I am rejecting this response because: As I stated before. I do not want your service. I didn't even know I had your service. This so called service has done nothing for me at all. I was this service cancelled as of the last paid through date. I'm not asking you to refund me I'm just asking to discontinue this service. Your refusal to cancel confirms that you are in business to take peoples hard earned money and rip people off. I will definitely share my experience with every agent I know and come in contact with. I hope you are shutdown soon. You should be ashamed of what you are doing to people. 


    Sincerely,

    ***************************

    Business Response

    Date: 01/30/2024

    Dear *******,
    I sincerely apologize for any frustration you may be experiencing, and I appreciate you bringing your concerns to our attention. Upon reviewing the details of your sign-up process on April 24th at 11:55 am with our sales representative, ******, it appears that you had a comprehensive online presentation and were provided with an order confirmation via email, where you personally inputted your credit card information to process the order.
    For security purposes, we maintain the ** address associated with the order processing. Additionally, during the online session, ****** ensured that you had the opportunity to view and verify the profile he created for you. I understand that you mentioned discrepancies in your information, but according to our records, you had the chance to review and confirm the accuracy of your profile during the order processing.
    It's important to note that our cancellation policy requires notification 10 days prior to your expiration date. I encourage you to reach out to our customer service department so they can assist you further. They will be able to bring you online to review the traffic and leads you have received, addressing any concerns or discrepancies.
    Thank you for your understanding, and we look forward to resolving this matter promptly. Please feel free to contact our customer service team at your earliest convenience. Have a great day.
    Sincerely, *******************

    Business Response

    Date: 02/13/2024

    *******, I'm sorry you feel that way. I encourage you to reach out to our customer service department so they can assist you further. Our number is *****************.

Business Locate, Inc. is NOT a BBB Accredited Business.

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