Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/8/2023, I requested bodyguard services and paid the amount of $621.00. They were not able to fulfill the request. However, I have been trying to get a refund from them and the attempts have been unsuccessful. This company is a scam.
Business Response
Date: 10/10/2023
This was a short notice for service requested and was unable to find coverage in a 30 minutes window. Due to our company policy it caused a delay which we apologized for to the client and he accepted. Attached is he proof of refund and client confirm receipt.Customer Answer
Date: 10/11/2023
Complaint: 20653700
I am rejecting this response because:Correct, I confirmed receipt of the email with the refund receipt. However, I haven't received the refund yet after almost 1 week.
Once, I receive the refund I will communicate that in here.
Sincerely,
***************************************Business Response
Date: 07/09/2024
This client was refunded on 10/6/23 (see attached); update our profile accordinglyInitial Complaint
Date:05/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called company and hired two security guards for three Friday nights. Paid company $1863.00 for the guard service. Guards never showed. Numerous attempts calling company and was told "we will look into it and call you back" Never got any call back or response.Business Response
Date: 05/09/2023
I am sorry that you feel that way but on several occasions my team has offered you a refund; I will do this again as per our conversation; you will be refunded immediately. I believe that you feel that filing a complaint with the Better Business Bureau would somehow add insult to injury; I assure you that we have seen this behavior before. Your refund will be entered today.Initial Complaint
Date:12/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired this security service for Dec 4, for personal protection for a court sanctioned obtaining of personal property in Shelby ********* **. I paid $ ****** ahead of time for a half day of protection. For ~5 days prior to contracted service (invoice # ****** dated 11/28/22) I called Fast Guard Service every day to ask why I had not been called by the guard assigned to me. Each time I was told it was arranged and they would have the guard call me right away. The night before I called around 4 pm, and told they would look in to it and call me right back. They did not. Finally reaching someone at 9:30 pm, they admitted to a scheduling error, but there would be someone would be at the address in the morning. When I arrived at the location the next morning at 9 am, there was no guard. All the other people hired were there including a videographer, movers, packers, and a court appointed officer. While organizing all these people I received a phone call saying the guard was there waiting for me since 8:30. I asked each of the people I hired if they had seen the supposed guard and they had not. I checked all the parked vehicles, and there was no one else there. I did not have the time to argue with this phone call from an annoyed security service telling me someone was there but who obviously went to the wrong place, and had to hang up. I was in a volatile situation but fortunately the court was able to send an officer there for protection. After everything was completed that day I called the toll free number saying I wanted a refund for the service not rendered. Since then I have now made a half dozen calls and get the same run around. The sales force checks the invoice number and says I have to deal with accounting, but they are not allowed to transfer anyone to accounting, and can only take a message to call me back. I have been calling every couple of days and never received the promised call back. I want a refund for the $****** I paid up front.Business Response
Date: 07/09/2024
Client was refunded in full on 1/17/23(see attachment); update our profile accordinglyCustomer Answer
Date: 07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pre-paid for security services and signed a contract for this company to provide us with security for an event. The day of the event, no one showed up. Contacts are unresponsive in my attempts to request a refund for a lack of services provided.Business Response
Date: 07/09/2024
The refund was provided to client on 1/11/23(see attached); we did not know that the account was not updated and closed. Update our profile accordingly.
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