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Business Profile

Uniform Supply Service

RMF Scrubs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Uniform Supply Service.

Reviews

Customer Review Ratings

1.5

Average of 2 Customer Reviews

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Review Details

  • Gloria L

    Date: 11/02/2024

    Gloria L

    Date: 11/02/2024

    Long shipping, inconsistent dye colors, measurements and large boxy fit. I thought about reselling but I was so disappointed with the scrubs and customer service that I will move on to another scrub company.

    RMF Scrubs

    Date: 11/05/2024

    Hi *******,

    Thank you for taking the time to leave a review. Were sorry to hear that your experience didnt meet your expectations. We understand how disappointing it can be when a product doesnt match what you were hoping for, and we appreciate your feedback.

    Regarding the shipping issue, we see that there was an address discrepancy on the order, and while this wasnt an error on our part, we still assisted you by offering a replacement at a 50% discount. We hope that helped to some degree, but if there are still unresolved concerns with the fit, dye colors, or measurements of the scrubs, we would love the opportunity to address them directly.

    We truly want our customers to be satisfied, and wed be happy to look into any ongoing issues youre facing with your order. Please feel free to reach out to us at ******************************** and well do everything we can to help.

    Thank you for your patience and feedback, and we hope to have the chance to resolve any remaining concerns.

    Best regards,

    *****

    Customer Support Team

  • Marty F

    Date: 03/30/2023

    Marty F

    Date: 03/30/2023

    I rdered2 scrub tops that did not fit. So when I called to send them back for a refund I was told I would have to pay all of the charges involved. And they told me that they did not refund special orders or alterations done which they were not.. They were just plain scrubs! They told me it would cost me $25 to send them back. They cost me $25. So now I am out the $25. This company is a **** company, do not use them! They are ******. I see they have ****** *** others to!

    RMF Scrubs

    Date: 04/04/2023

    Hi,


    Please note that as informed to the customer on email as well, for plus sizes, we place custom made order with our vendor, only because of this reason on website we have shown plus sizes as alter sizes as an order is especially placed with the vendor because we do not stock these sizes here and according to policy all such items are non-returnable/non-exchangeable/non-refundable. 

    The customer can also see that we have clearly mentioned (Alter) when they are choosing the sizes and also in the order receipt.


    Please also note that our return/exchange policy is clearly posted on our website under icon Ship and Returns, and also under the Terms and Conditions, without reading which the customer cannot submit the order. 


    Please note that on our customers request we reduced the prices drastically and our return/exchange policy is made accordingly which looks high because we are selling a good product at remarkably lower prices. Other suppliers who are selling 3 times more than our price are charging the same or more than our return/exchange cost. For our customers, we have especially suggested on our website under icon "Ship and Returns", "We suggest customers to first buy small quantity and when they know the required color and sizes than they can buy big as because of selling good quality at remarkably lower prices cost of return/exchange looks very high."

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