We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

A/C Yeti LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** services were provided by this company and paid for. Come to find out the duct work in the attic does not pass code and is incorrect. It is causing an existing damper system not to work while also "deleting" all returns necessary in a house of this size to function properly. The technicians that performed the work removed air returns and instead used the wrong size ducts to push air instead of pull it to allow the air handler to function as it should. My request for reconciliation of this has been met with further charges to repair albeit the business made the mistake.

    Business Response

    Date: 05/06/2025

    Good Afternoon 

    this complaint made against our company is false. We made this customer aware of many issues with the preexisting ductwork as well as damper systems in their home that our company had no part in. This customer is now trying to blame our company for work that was never performed at his residence. We offered an estimate to repair the issues in his home and he now wants it for free unfortunately thats not how the world works. This is defamation against our company and an attempt to get free work on his home.

    Customer Answer

    Date: 05/06/2025

     
    Complaint: 23238476

    I am rejecting this response because:

    I am only trying to get the work that was initially supposed to be done complete.  In the attachments you can see the original receipt or work and amount paid.  On this receipt, in addition to the new AC system, "to enlarge 3-4 ducts to compensate for the upgraded system".  This is the work that was not complete, as you can see in the most recent estimate for work needed they are still stating the ductwork needs to be upgraded.  Instead of upgrading the ductwork during the initial work they added ductwork(too small) to blow out of my returns which is incorrect. I'm not asking for free work, and am happy to pay for what needs to be done to the dampers since that wasn't apart of the initial work. 


    Sincerely,

    **** *****

A/C Yeti LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.