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Business Profile

Aluminum Fabrication

Fabricated Insanity LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aluminum Fabrication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Dr *** in Aug 12, 2022 to produce a rapid prototype to be ready by end of September. Paid $2500 (50%) up front with balance due upon delivery of ************* *** promised money back if I wasnt satisfied. Missed original deadline so set another deadline in December and also missed that one. Dr *** has not produced anything to this date. After second missed deadline I requested money back with good faith down payment by end of year. Received nothing.

    Business Response

    Date: 01/11/2023

    The Project: Rapid Prototype with Specified Features (Complex) , ****** for Manufacturing - Saltwater Fishing Tool (details protected under NDA

    Paid Deposit
    A deposit of $2,407.50 was paid towards quote #**** for *******************. To view this quote in Jobber, click the button at the bottom of this email
    Quote #****
    Address
    5052 ****************
    ***, ** 34652
    Contact details
    *******************
    Phone: **********
    Email: ********************

    Project ******* ****** Engineering 5th Iteration. 80+ hours work completed... prototype still does not function... client communication normal. Refund requested and accepted just before Christmas , work was halted.... last communication Dec 9th... client was kind and offered to let us make payments on the refund to which we agreed, attached email letter is drafted in response to this complaint, but has not yet been sent... please advise.

     

    Customer Answer

    Date: 01/16/2023

     
    Complaint: 18715904

    I am rejecting this response because:

    The business did not make an honest effort to produce the prototype.  The business missed every deadline and made excuses that they were too busy working on other projects every time I asked for an update. Now the business claims they have no money to repay me for a service that was never provided.  I have asked owner to provide a good faith down payment on the money owed to me and have not received anything. 

    Sincerely,

    *******************

    Business Response

    Date: 02/03/2023

    This response was taken verbally by BBB:

    The customer wanted me to both finish the project and refund him. I told him that that was not possible and asked him what he wanted. The customer wanted me to finish the project, which I agreed to. This agreement occurred on January 18th, after the customer's January 16th rejection to the ******************** and the customer advised me that he contacted ******************** to close his complaint.

    Customer Answer

    Date: 02/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Fabricated Insanity LLC is NOT a BBB Accredited Business.

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