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Business Profile

Business Consultants

Registrations Plus, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Registrations Plus charged the six (6) companies listed below multiple times for the same ********** registration services.1. Comparative Biosciences 2. ************************************** 3. Invivotek 4. ******************************* 5. Venenum 6. Genesis **** *********************** Each of the 6 companies were charged multiple times for the same service for the same years listed below.06/03/2021 (2 Yrs. *********) $599.00 03/02/2022 (5 Yrs. *********) $1,499.00 05/08/2024 (5 Yrs. *********) $1,599.00 10/17/2024 (2 Yrs. *********) $599.00

    Business Response

    Date: 11/12/2024

    Registrations Plus, LLC 

     

             Per our documentation Mrs. **** contacted her advisor on November 04, 2024 via email. Mrs. **** has been a client since 2019, until this year. We have 63 pages of correspondence  between the 2 verifying charges and services rendered on all 6 entities. We strive for 110% satisfaction between both parties involved. The charges that Mrs. **** is referring to span back 5 years and some charges that were NOT charged by Registrations Plus LLC. We went over the charges from May 2024, and were able to come to an amount to be refunded, which both parties agreed upon. The recorded phone call supports this as well. Also a Cancellation form was sent to said party after acknowledging the refund amount that was agreed upon, at this point Registrations Plus LLC still does NOT have the signed cancellation form from Mrs. ***** Which was agreed upon by both parties via phone on November 4, 2024. 

  • Initial Complaint

    Date:12/09/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Registration plus is misrepresenting ***.gov. My ***.gov ******* is due in 4 weeks. I was contacted by ***** stating she was my ***.gov advisor and would walk me through our *******. ***.gov is completely free services! I call back not even 48 hour later and ask for a full refund! I spoke with ***** whom informed me they dont issue refunds and I would have to speak to accounting and they wont give me a refund either. I later get a email from them stating my refund was rejected! We have not used their services, or requested their services. Refuse to refund our $299. Illegally representing a company! What a scam artist!

    Business Response

    Date: 12/12/2022

    We provided the Government registration service, it is submitted, completed, approved and renewed, we have completed the service hired for. We will attach all documents for proof of completion. Client ordered our services thru our online portal. We then contact them to do their *** Registration. We record all of our phone communications. We explained that they did not qualify as the Services were rendered and completed as per our Terms and Conditions. 

    Customer Answer

    Date: 12/21/2022

     
    Complaint: 18547546

    I am rejecting this response because:


    *************** to some Correspondence I received via mail on 12/20/2022, in regards to ID ******** **************** against Registrations Plus LLC.

     

    Our Credit Card dispute the charges and we received a full refund.  Only AFTER I filed a claim with BBB Registration plus offered a full refund to us.   Our Registration was IN FACT not expired as shown.  It expired Jan 9, 2023.  ***** called and falsely represented ***.Gov.  So them telling you our registration was expired is not the truth.  This transaction happened on December 5th, 2022.  We had 3 full weeks of a FREE subscription remaining. 

     

    I am now more aware of the shady business practices proven by this company.  Its a shame to see people get scammed this way.

     

     

     

     

     

    Thank you,

     

    ***************************

     



    Sincerely,

    ****************

    Business Response

    Date: 12/21/2022

    As stated previously in compliant client responded to an email by filing out the order form, we performed the services accordingly. We strive for 110 % customer satisfaction, the client was refunded and we wish them the best. 

Registrations Plus, LLC is NOT a BBB Accredited Business.

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