We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Granite Installation

Decker's Granite and Cabinet Shop LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting for Decker to finish my cabinet project for over 2 months. They have continually made promises, then excuses. My last email with the owner, ***** was, " take the balance owed, (only $200) and finish the job yourself!" I tried to call her several times with no response, only the email. I told her in the email that it would cost me more than that $200 to finish my cabinet install. I'm going to file thus complaint first, then if needed take them to small claims court.What's happening is she's selling a portion of her business to another shady company called ********** consulting..

    Business Response

    Date: 05/21/2024

    We have sold the business and are currently doing closing paperwork.

     

    **** Decker

    Customer Answer

    Date: 05/22/2024

     
    Complaint: 21728601

    I am rejecting this response because:

    Good afternoon, 

    I am NOT SATISFIED with her response,  my question now is, aren't they still liable/responsible for finishing the job? If not, how do I get this finished?

    I know the company that she sold it too...are they now responsible?



    Sincerely,

    *******************

    Business Response

    Date: 05/22/2024

    We call in a General Contractor to assess the situation. He stated that we were not responsible for the "issue" with the ceiling. Period. I offered ***** to keep the money he owed us/balance due as a gesture of good faith.  

    Customer Answer

    Date: 05/23/2024

     
    Complaint: 21728601

    I am rejecting this response because:

    I am not discussing the damage that was done to my ceiling,  I am discussing the work that has NOT BEEN PERFORMED, Baseboards,  New Side Panel,  Granite set, Trim installed  and repairs. The job was left unfinished!

    Sincerely,

    *******************

    Business Response

    Date: 05/24/2024

    The situation and my words have been grossly mischaracterized. The client has received what his has paid for to date.  As noted, This Business is closed. We are, upon the assessment of a general contractor, NOT responsible for the issues the client is having with his ceiling.   

    Customer Answer

    Date: 05/28/2024

     
    Complaint: 21728601

    This Business is, and has been, a Habitual Liar. I am Finished with asking politely to Finish the Contract Signed project. I have asked nicely trying to find out "where" materials were purchased in order to try to complete this uncompleted project with no reply! My only recourse is to make sure that The BBB puts a "black" **** on their record as well as Land & ************** then I will be filing a Lawsuit in Small Claims Court to recoup all monies spent to finish an unfinished job. Buyer Beware of any Business owned by **** Decker or *********************!

    Sincerely,

    *******************

Decker's Granite and Cabinet Shop LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.