We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Five Star Heating & Cooling, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a service tech come out to my house and do a free maintenance for my air conditioner. I am very impressed with the customer service of the technicians. They inspected my air handler and said that it was old and full of mildew. They said they could put a light in it or replace my whole unit which was not up to code or working properly. It had been running for years without me having any issues with it. I opted to have it replaced even though the air conditioning unit outside was relatively new since I did not want to have any other issues with my air conditioning. However, after the install in March I have had to call the technician three times for my air conditioner turning off. Each time was a different issue. This final time I asked if there was something wrong with my air conditioner and I wanted the issue resolved so that this didnt happen again since this was the reason I wanted a new air conditioner, so that it would not break down. After some extensive research by the technician, he said that it was my duck system and the way it was set up it was not working with the air conditioner unit. And now they want to charge me thousands of dollars to fix my ductwork. I feel that if this were an issue to begin with they shouldve told me when they sold me the unit initially. I do not want to keep fixing the different problems just so my air conditioner will work properly and they said that if I dont fix anything, the motor will burn up and I will need to fix that problem. I would like this issue resolved without me having to keep putting money into it just so the unit that they sold me will run properly.

    Business Response

    Date: 12/02/2024

    We replaced portions of the ductwork at no charge to improve airflow. Customer is 100% satisfied.

  • Initial Complaint

    Date:08/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had new AC and air handler installed @12/13/2021 and since then they have been here 10 times to repair. Have videos of poor installation of air handler. Several Av from leaks and now my garage was half flooded from leaks that repair man says was from a switch turned the wrong way and not vented. I am now sitting in an 87 degree home with no ac. I have repeatedly asked for a new unit to no avail and now they want to charge me service calls. Please help before I expire from heat and dehydration.

    Business Response

    Date: 08/15/2024

    It is correct *************** did have multiple service calls on her new heat pump. However, each and every time we arrived promptly at no charge to assess the issues even on weekends and after hours incurring no fees. There were mechanical issues with the refrigerant monitoring devices and refrigerant loss. The factory representative was also involved. Eventually the problem was resolved. If there were any issues with the installation they were also corrected. There were no issues with the final installation it was done properly and correctly. Most recently over two years after the installation she called in for a service call the fee was a $69.00 trip charge that would be waived if it was a related to manufacturing warranty. Upon arrival we found the unit not draining properly due to the float switch turned upright, we corrected the problem, and the unit is draining properly. Keep in mind the switch was not in that position on the last visit. Five Star Heating & Cooling is not responsible for drain lines, that is a plumbing issue which is stated in our contract. Finally, there is no need for a new unit, and we have not yet received payment for our services.

Five Star Heating & Cooling, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.