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Business Profile

Mailing Services

The UPS Store #6294

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction 2 22 2024, paid *** to ship package tablet to *****, paid *** $146 to pack and ship package,package was returned because, you can not ship from *** to ***** with a battery in equipment, *** should have know, this, before shipping, I want refund of $146, because package was not deliver. The package was returned to ***** who lost package and have no idea where its at, Package was insured thru **** for $500, I want payment of insurance of the amount of $500 for lost package, item $500 tablet bought new 2023, *******************************, refused to help in the refund or the insurance of the lost tablet, kept says it was not his problem, but he was the person who shipped package

    Business Response

    Date: 04/03/2024

     I'm sorry your package got returned but when you choose a **** shipping option at the *** store we have no control or liability on the package. the post office will not speak to me and tell you why it was return. your package was not returned to my location. we don't do refunds on international shipping or post ****************. about you receiving poor customer service id suggest treating others as you wish to be treat.  

    Customer Answer

    Date: 04/04/2024

     
    Complaint: 21504392

    I am rejecting this response because:
    I took the package to *** store they are the one who shipped the package, ***** I did not select **** the *** store did, the package was returned because the store employee entered the wrong shipping code, I paid the *** store to ship the packGe they are responsible for the package reaching the destination, it their fraught the package was not delivered, took them over two hours to ship the package while I waited, the refund should be paid because it was their error, insurance for the package was paid for in the *** store, they insured the package

    Sincerely,

    ***********************

The UPS Store #6294 is NOT a BBB Accredited Business.

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