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Business Profile

Utility Trailers

R&R Unlimited
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There name is on the back of the trailer. When contacted they said call who worked on trailer.

    Business Response

    Date: 08/30/2024

                              ************** called on behalf of his daughter ,She is actually the purchaser of the trailer. The original call was for a leak in the trailer roof. ************** was asked to have his daughter bring the trailer in so we can address the issue and we were informed the trailer is not in the state of ******* {we are located in ******, *******} We then referred ************** back to the original manufacturer of the trailer as we do not have the ability to help further. We recommended the factory be advised for further   assistance. ************** was told several times if the trailer was here we would help and or repair the trailer as needed. We provide warranty care for our customers as a courtesy, especially to those that are far from the factories but closer to us. We work with the factories for our customers and in some instances they are transported back to the factory if we are unable to complete the repairs in house. As ************** and the original purchaser {whom we have never spoken to} are in a completely different state. We are quite literally powerless to help and the reason he was referred back to the factory. We also told ************** to be sure and ask manufacturer if they had a dealer closer to him in ********** that may be able to provide assistance or help with warranty issues. We have not heard from ************* since he was referred to factory except to verify factory information.  Any Questions please call R&R Unlimited ************       Thank You   **************** Waters     

                                                                                                                                                                                                               

    Customer Answer

    Date: 09/16/2024

     
    Complaint: ********

    I am rejecting this response because:

    Im contacting you regarding my case #******** which I just read the email back from the R&R unlimited which everything in that email was a complete lie. They never reach out to me regarding my trailer and the leaking. They never not once said for me to bring the trailer down to ******* when I leave in **********. Never mentioned about having someone fix it here no nothing. That whole email is was complete lie and I cant believe someone would even say something like that.

    Sincerely,

    ******* *****

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